Customer Representative

7 months ago


Kuantan, Malaysia AFAA GROUP INDUSTRIES SDN. BHD. Full time

Kelayakan

 Memiliki sekurangnya 1 tahun pengalaman menguruskan kerja dalam bidang

Jualan secara Telekomunikasi/customer service/mana-mana yang berkaitan.

 Boleh berbahasa Melayu dan Inggeris(advantage).

 Boleh bekerja di Gambang, Pahang.

Boleh bekerja secara syif, jika syarikat memerlukan bekerja secara syif

Job Scope:

-  Memberikan consultant kepada pelanggan secara atas talian melalui call dan WhatsApp

 Bertindak sebagai pemaklum kepada wakil pengedar dan customer dengan

memberitahu event syarikat, promosi produk dan kempen ganjaran yang dijalankan.

 Menerangkan tentang syarikat, produk dan promosi kepada semua pelanggan
- pelanggan dan bakal pelanggan syarikat.

 Untuk mengekalkan hubungan yang kukuh dengan pelanggan, menyampaikan

kepada mereka mengenai produk syarikat, harga dan promosi.

 Berpengetahuan untuk pengendalian pelanggan online dan offline dan membalas semua mesej daripada pelanggan.

 Setiap hari perlu berhubung dengan pelanggan dan kenalpasti apa yang pelanggan perlukan.

 Sentiasa beramah mesra dengan pelanggan melalui telefon atau chat.

 Kendalikan panggilan telefon daripada pelanggan dan membuat panggilan telefon

kepada pelanggan untuk sebarang promosi dan keperluan setiap hari untuk

membuat susulan servis kepada pelanggan.

 Memastikan kepuasan pelanggan supaya pelanggan boleh membuat repeat order

dan memberikan rating yang terbaik untuk produk syarikat.

 Untuk membangunkan pangkalan saluran peniaga (CRM - Database) yang kukuh

untuk jualan pada rangkaian produk sedia ada

 Menyediakan perkhidmatan jualan berkualiti tinggi dan perkhidmatan selepas

jualan kepada pelanggan.

**Job Types**: Full-time, Permanent

Pay: From RM1,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus



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