Operation Executive

6 months ago


Kuala Terengganu, Malaysia Q MART Full time

To handle in a professional manner, all customer queries and complaints and to perform service recovery if necessary.
- To ensure that all Company’s, State’s and Federal’s regulations and standards for product freshness, food safety, storage, refrigeration and sanitation are met.
- To ensure all aspects of vendor and supplier performance is properly and effectively assessed and monitored, taking appropriate remedial action when necessary.
- To ensure that store members are effectively resources, directed, motivated and developed enabling them to reach their full potential for both individual and Company benefit.

**General**
- Accountable for total customer satisfaction within his/her store hence respond and solve customer complaints and comments.
- To adhere and enforce all Company’s policies and procedures.
- Ensure that safety, state and federal laws/regulations are in compliance within his/her store.
- Responsible for any ad-hoc tasks assigned from time to time.

**Knowledge, Skills and Experience**
- Willing to work longer hours, on weekends and Public Holidays.
- Resourceful, passion in retail supermarket and good communicator.
- Self-motivated and a motivator, able to work independently and high integrity.
- Computer literacy in MS Office.
- Good command in English, Malay both spoken and written.

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kuala Terengganu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- People Management: 3 years (required)
- Retail: 3 years (required)



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