Front Office Supervisor

3 days ago


Tanjung Tokong, Malaysia Tanjung Point Residences Full time

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure room charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

1. Welcome all tenants in warm and friendly manner accordingly to the procedures.

2. All internal and external calls are attended promptly and answered within 3 rings and follow the standard.

3. Ensure Reception counter is always clean and tidy.

4. Assist to register tenant, obtain identification documents attach with registration card and assign rooms during check-in process. Accommodate guest special request whenever required.

5. Assist in pre-registration & assignment of unit numbers for arrivals.

6. Inform and brief tenants on residence’s facilities, house rules, parking access facilities and other related terms and conditions applicable in residences for guest.

7. Assist to update and administer Online Travel Agent (OTA), walk-in booking & phone reservation. Handling daily reservation & future reservation, knows cancellation policies.

8. Knowledgeable unit location, types of room available & on-going room rate promotion.

9. Knowledgeable in regards nearest point of tourist spots and attractions to assist and notify tenants upon query.

10. Self-update on VIP arrivals and events of the day.

11. Coordinate units’ status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-in and any other special request such as honeymoon deco, birthday deco in unit.

12. Work closely with the housekeeping & maintenance department in the maintaining room condition and coordinate request for defect repairs according to guest report.

13. Ensure the cashiering been done as per the SOP.

14. Ensure Balancing of cashiering been done without fail during end of the day.

16. Request for the room key card to be returned upon departure. Bid farewell, if possible, to all guests upon their departure.

17. Maintain the cleanliness and neatness of the front desk, lobby area & porch area.

18. Handles all mails, parcels, and messages for in-house tenants.

19. Knowledgeable on the usage of front office equipment such as credit card machines, Key card encoder PMS system.

20. Thoroughly understand & adheres to proper credit card & cash transaction policies and procedures. Perform cashiering task like invoice settlement, posting charges to the guests, paid out and billing payment.

21. Record all happenings, important matters and follow ups in the Duty Manager’s log. The Duty Manager’s log must be read, and actions noted down. Initial after every entry.

Pay: RM2,200.00 - RM2,800.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion



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