Regional Specialist, Business Process Excellence

3 weeks ago


Kuala Lumpur, Malaysia foodpanda Malaysia Full time

**foodpanda's Central Operations IS LOOKING FOR A REGIONAL SPECIALIST, BUSINESS PROCESS EXCELLENCE**

**FUNCTION**: Business Process Excellence

**LOCATION **:Southgate Commercial Centre, Kuala Lumpur, Malaysia

**REPORTS to**: Regional Lead, Business Process Excellence

**ROLE POSITIONING AND OBJECTIVES**

We are looking for a Regional Specialist, Business Process Excellence to join our regional team at Central operations in KL, Malaysia.

In this role, you will be responsible to analyze and improve our as-is processes in our regional setup involving various stakeholders from Operations, Product, and Strategy. You are expected to secure their alignment and drive actions based on data-driven recommendations.

**WHAT YOU WILL OWN**:

- Conduct quantitative and qualitative deep-dives on key processes across various verticals (Restaurants, Darkstores, Shops and

more) to identify actionable insights.
- Ownership of Key Metrics and focus on operational / process KPI improvement.
- Confidently facilitating and leading calibration sessions with internal and external stakeholders.
- Monitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measures.
- Design and deploy Process Improvement framework by gathering requirements from stakeholders.
- Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline

of process improvement opportunities.
- Correlating with cross-functional stakeholders to suggest data driven improvements and drive changes.
- Mentor/Lead Process Improvement projects to enable the operations resources to implement improvement through

structured approach.

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**:

- Bachelor's or master's degree in engineering/management MBA preferred.
- Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity.
- Structured in thinking and values sanctity of timelines.
- Experience of successfully handling complex projects involving multiple stakeholders.
- Capable of identifying gaps and executing initiatives with minimum support.
- Strong excel and data analysis skills, along with proven problem solving and analytical capabilities.
- Knowledge of Process improvement frameworks (Lean Six Sigma etc.) and Project management (Agile, PMP etc.) is a plus.
- Worked on Customer experience journey improvement in the past.
- Ability to work flexible hours if necessary.
- Expected to lead by example

**At Central Operations we "Work smarter together", "Always add value" & "Look for trouble", these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.



  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...

  • Process Excellence

    4 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia Salt Recruitment Full time

    **About the company** We are currently partnering with one of our multinational client base in Kuala Lumpur **Culture & Benefit** Friendly, personable and often surprisingly uncomplicated, that’s how many of their employees describe their working relationships in their organisation plus competitive package. **About the Job** Hiring for a **Regional...


  • Kuala Lumpur, Malaysia CBRE Full time

    Posted- 03-Nov-2023- Service line- Corporate Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Project Management- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia**About the role**: As an OE Specialist, you are responsible to independently drive BSO improvement initiatives under the leadership of the KL BSO...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job position: APAC Process Specialist – MDM/R2RReporting to: Head of APAC Accounting Process Performance This position is a crucial part of our company's global finance SSC transformation program. The primary responsibility of this role is to manage the maintenance of master data used in Company Group SAP entities. The Specialist will focus on specific...

  • Process Excellence

    4 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia StoreHub Full time

    **Are you driven, results-oriented and a team player?** With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's...


  • Kuala Lumpur, Malaysia DS SSC MALAYSIA SDN BHD (FOODPANDA MALAYSIA) Full time

    Bringing good food into your everyday’ - that is our mission at foodpanda. Whether it’s by delivering food on our signature pink bikes, providing insights into the newest food trends, or showcasing local favorite restaurants, we’re on a mission to redefine how food, people, culture and tech are connected. With over 40 nationalities and 20 languages...


  • Kuala Lumpur, Malaysia Klook Full time

    About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...


  • Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job position: APAC Process Specialist – MDM/R2RReporting to: Head of APAC Accounting Process Performance This position is a crucial part of our company's global finance SSC transformation program. The primary responsibility of this role is to manage the maintenance of master data used in Company Group SAP entities. The Specialist will focus on specific...


  • Kuala Lumpur, Malaysia Axios International Full time

    **Position**:Business Excellence Officer** **Location: Malaysia** **Position Purpose** The purpose of the job is to lead the team and manage access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and...


  • Kuala Lumpur, Malaysia UBS Full time

    Malaysia - Operations - Investment Bank **Job Reference #** - 278092BR **City** - Kuala Lumpur **Job Type** - Full Time **Your role** - Do you know who we are in Malaysia Operations team?- Are you keen to join our team & continue to provide excellent service/support for Malaysia trade settlement? - We are looking for Trade Processing Specialist to: - be...

  • Regional Compensation

    4 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Kuala Lumpur, Malaysia Fragomen Full time

    Job Description Fragomen Malaysia has an exciting opportunity to join the firm as Change Management Professional. As a key member, the Lead Change Management Specialist will play a crucial role in the development, facilitation and continuous improvement of an end-to-end framework that standardizes and governs the planning and delivering change (i.e.,...


  • Kuala Lumpur, Malaysia British Council Full time

    Regional Exams Business Enablement Manager, East Asia **Date**:21 Feb 2024 **Location**: Kuala Lumpur, East Asia, MY **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

  • Wedding Specialist

    4 weeks ago


    Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    Wedding Specialist mission is to primarily promote the hotel and hotels belonging to the chain in his/her area/region/industries. This position is accountable for booking individual, group business, banquets and meetings on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel...

  • Regional Compensation

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Objectives of the PositionUnderstand business needs and provide best suited support on Compensation and Benefits for assigned Countries in the APAC region. Support respective countries assigned in the region by engaging with the stakeholders, from HRBPs to country C&B teams in Compensation & Benefits matters including data analysis and providing operational...


  • Kuala Lumpur, Malaysia Amethyst Partners Full time

    Amethyst Partners is an established human capital consultancy in the Asia Pacific region. Due to business growth, we are looking for passionate individuals to join our team in Malaysia. Trainings and career progression opportunities will be provided to groom our team to be a specialist in the recruitment industry. **Key Responsibilities**: - Assist in...