Assistant Manager

2 weeks ago


Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 5852- Job Description:

- Duties & Responsibilities
- Develop and review new business processes and enhance existing business processes.
- Develop and review manual, guidelines, policies, terms & conditions, disclosure sheet, campaign mechanic relating to new, variation and enhanced products and campaigns
- Manage the User Acceptance Testing (UAT) until completion of cycle testings for new, variation and enhanced developments
- Manage product operational issues which include but not limited to compliance, risk, audit, system, finance and Shariah.
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
- Assist the branches, Contact Centre and the related departments on product/service inquiries.
- Support, record and file all the operational and administrative matter of the products, campaigns and business processes.
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.

Specific Skills/Knowledge
- Communication Skills - Simplifies complex idea and concepts of communication by adjusting the communication style, content and terminology without losing the essential elements.
- Customer Orientation - Uses all opportunities to learn about customers’ requirements and expectations in order to add value / improve Bank Islam products and services to fulfil customers’ needs.
- Drive for results - Takes responsibility for resolving problems and does not pass over but proactively seeks to resolve anticipated problems by analyzing and solving problems within area of responsibility.
- Integrity - Effectively support the team in the implementation of local strategic plans to meet business needs.
- Teamwork - Works cooperatively with team members by willingly taking additional responsibilities to ensure that the team goals are met or exceeded.
- Interpersonal skills - Actively encourages and supports others to improve their skills and performance by sharing personal experiences and knowledge with others.
- Project Management skills
- Product Development skills


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