Staff Sales Ops Analyst

6 months ago

Bayan Lepas, Malaysia Renesas Electronics Full time

**Company Description**
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.

This position requires a strong fundamental and good understanding of order to cash processes with strong project management background. You will be responsible for reviewing, analyzing, providing inputs, walk through business processes and support for process efficiency. You will serve as collaborator to build strong working relationships and liaise with cross functional team, CRM technical team and developers to drive for resolution but limited to coach internal team and users.
- Work as a primary liaison between business and CRM technical teams and developers.
- Gather business requirements and work closely with OTC team to define business processes.
- Collaborate with project team but not limited to CRM technical teams and developers to define test cases, involve in ITC testing and user acceptance testing for system integration and implementation.
- Engage in change management activities or represent business as a change agent to communicate with stakeholders about upcoming changes or constant updates.
- Analyze and recognize the need for system enhancement if necessary.
- Go-Live preparation and cut-over support.
- Post production support.
- Prepare and outline processes for training materials and facilitate end-user training.

**Qualifications**
- Bachelor's degree in Business Management, or equivalent.
- Minimum of 8-10 years experience with Business Operations or related roles within semiconductor manufacturing.
- Experience in projects and change process management.
- Good at problem solving, interactive skills and work well with cross functional teams.
- Ability to adapt to a fast-paced work environment.
- Ability to communicate fluently in English.
- Familiarity with SAP (S4 / Hana), Model N, Salesforce, Power BI a plus.

**Additional Information**

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

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