Global Support Executive

2 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Collateral and Risk team is responsible for managing and mitigating various types of financial risks associated with collateralized transactions and financial instruments. The team oversees collateral related activities which involve the use of assets as security to minimize credit risk. The team ensures margin requirements are correctly enforced and that the appropriate collateral is available and properly utilized in transactions in margin lending, OTC derivatives and secured loans.

Collateral Settlements and Reconciliations consists of two different functions. Settlements is a key process in ensuring timely and accurate processing of margin and interest payments. Controls are maintained by proactively ensuring the exception queues are managed in addition to proper checks on all bookings. SSIs and call accounts should be properly managed and updated to ensure completeness and accuracy. Impact includes reduction in collateral disputes & improved settlement rate. Reconciliations is essential to accounting accuracy between internal systems and external custodians. This checks and balance on Collateral accounts are to ensure the company’s risks are quantified and managed.

**The Opportunity**:
The key functions of this role includes:

- Understanding of the collateral business
- Needs to be proactive and support the daily processes within Settlements and Recs team
- Need to understand the upstream and downstream processes and its impact
- Ability to escalate issues in a timely manner and through the appropriate reporting lines.
- To contribute and assist in any ad-hoc project involving team
- Build effective and strong relationships with collateral management desk, valuations, client facing and interest team, central payments team, and credit risk team. Includes Front Office, Middle Office, counterparties and other internal and external stakeholders
- To understand and contribute to procedural updates and projects
- To be a Key member of the Collateral team and provide fresh ideas to achieve goals set by business. To explore for opportunities in which team can improve efficiency and productivity.
- To follow procedures in the execution of their daily roles.
- To be fully aware of financial risks to the business and actively manage to minimize.
- To ensure full understanding of the products supported by the Collateral & Risk business
- To take ownership for career development and to show active participation in skill, product and management development

**What you’ll do**:
**Impact on the Business/Function**
- To support collateral settlements, to ensure timely and accurate collateral margin movement and interest payments.
- Contribute in investigation of fails, preparation of risk reports, and other reconciliations reports.
- To ensure tasks are carried out accordingly as per procedure and controls to prevent errors, Operational Loss, Reputational Risk, etc.
- To support all settlements and reconciliations processes across regions as and when required, such as and not limited to; SSI and Call Accounts setup, voucher posting, nostro and suspense reconciliation and intersystem reconciliation.

**Customers / Stakeholders**
- Provides quality customer service and ensures achievement of Performance Level Agreement (PLA) and Service Level Agreement (SLA)
- Interactions with internal teams or clients, focusing on resolving requests and issues promptly with efficiency, accuracy, along with professionalism and respect.

**Teamwork** / Development**
- To support and collaborate with wider team across sites.
- Daily work is timely managed and completed within agreed timelines and cut offs, in accordance with procedures.
- Develop realistic and achievable strategies and action plans to address self-performance gaps, and training
- To contribute skills and knowledge among team members to achieve team and business goals.

**Operational Effectiveness & Control**
- To abide with team’s compliance and regulatory requirements
- To support the Business Contingency Plan (BCP) for team
- All issues / problems are fully identified and escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.

**Housekeeping**
- Maintain equipment, systems and general work environment in good condition.
- Issues / problems are investigated or resolved immediately or escalated to Line Manager

**Managing for Value**
- Identify ways for improving service / adding value / reducing costs in line with business goals.
- Support initiatives originating within the team for implementation and recognition.
Requirements

**What you will need to succeed in the role**:

- The role holder will support the Collateral Services business and the future growth of the business
- The jobholder will also be required to build relationship with team members and stakeholders across all business areas.
- The jobholder is required to complete all task on a daily basis when required.
- Jobholder w

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