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Network Technical Specialist

3 months ago

Kuala Lumpur, Malaysia Telstra Full time

Employment Type

Permanent

Closing Date

8 Feb 2024 11:59pm

Job Title

Network Technical Specialist

Job Summary

As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.

**Job Description**:
We're Australia’s leading telecommunications and technology company. And, with a presence in more than 20 countries, we’re creating a global footprint - which for you, that means incredible work opportunities and experiences to develop and grow your career.
- Global Business Services (GBS)_
Our GBS team enables Telstra to achieve a radically simplified business model, bringing together back-of-house services with high-volume service operations that were previously delivered separately throughout the company.
Our focus is to deliver great experiences, simplify and innovate, and drive profitability across our business.
- The role with us_
As a Network Technical Specialist, you will provide technical service, solutions, and support to the networks, infrastructure, products, and services supplied and operated by Telstra.
It’s a shift operational environment & 24/7
- What you’ll do:_
This is how you'll bring the purpose of your role to life.
- Use domain knowledge and analytical thinking to provide support in the investigation of customer-reported incidents.
- Operate within standard practices and procedures, with support/direction from more experienced team members/leaders to achieve team/project/mission and/or individual outcomes.
- Understand the system architecture deployed and integrated with multiple providers and customers.
- Coordinate and Control network changes to new networks and solutions seamlessly, with mínimal impact on the customer.
- Coordinate with all stakeholders to troubleshoot and resolve customer issues technically within provided SLA.
- What you need to succeed:_Qualification in Engineering or related technical degree
- 3+ years’ experience in telecom or networking customer support handling issues over Level 2
- CCNA certification is mandatory and CCNP certification will be added advantage.
- On-site working experience handling network integration work.
- Handled any sort of transmission network (Fiber Optics, Wireless, SAT, etc)
- IP/MPLS troubleshooting experience
- Understanding of SD-WAN networks.
- Skills:_Implementing and troubleshooting networks and solutions
- Ability to adapt transitioning to new networks and solutions
- Negotiate and able to work with all Resolver groups for customer network issues.
- Ability to read and understand standard network topology/planning documents.
If you're excited about the opportunity to be part of a team, committed to delivering amazing experiences to our customers - this could be the role for you