Renewal Telesales
6 months ago
Responsibilities
1. Contact existing customers to upsell / renew service contract
2. Answer questions about service offering of the company
3. Ask questions to understand customer requirements and close sales
4. Direct prospects to the field sales team when needed
5. Enter and update customer information in the database
6. Take and process orders in an accurate manner
7. Handle grievances to preserve the company’s reputation
8. Go the “extra mile” to meet sales quota and facilitate future sales
9. Keep records of calls and sales and note useful information
**Requirements**:
1. Proven experience as telesales or other sales/customer service role
2. Proven track record of successfully meeting sales quota preferably over the phone
3. Good knowledge of relevant computer programs (e.g. SAP)
4. Ability to learn about products and services and describe/explain them to prospects
5. Excellent knowledge of English
6. Excellent communication and interpersonal skills
7. Cool-tempered and able to handle rejection
8. Outstanding negotiation skills with the ability to resolve issues and address complaints
Pay: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
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