E-commerce Executive

1 week ago

Kuala Lumpur, Malaysia Comfort Works Full time

**The Company**
Comfort Works is a globally recognized E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more. After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.

**The Role**
Reporting to the Head of Products, you will support the growth of the business through developing world class products and services. We are looking for
** THREE (3)**
**motivated E-commerce Executives** to join our Products Department. Fresh Graduates are highly encouraged to apply.

**E-commerce Executive (Acquisition)**
- Product Page maintenance and updating (live product pages)
- Monitor, Maintain and Grow our product (sofa template) library
- Monitor and track product request, ensuring that all customers can find their products
- Become a product expert and video call customers to walk through product measurements
- Identifying problematic areas from customer feedback and working alongside Customer Support, Production and R&D to find solutions
- Gathering product data, customer feedback, competitor research and consumer trends.

**E-commerce Executive (Operations)**
- Reorganizing product information, including auditing and data entry
- Fixing product codes and creating production tearsheet and Quality Control training and info packs
- Coordinating with our Production team in China to digitize all product production information
- Drive operational projects like the migration of pattern files to cloud storage
- Identifying problematic areas from customer feedback and working alongside Customer Support, Production and Engineering team to find solutions
- Continuously review operation processes and information, anticipate issues and opportunities and drive improvement initiatives
- Constantly improve competency of products and customer support teams via internal competency base training

**E-commerce Executive (Fabrics)**
- This job requires close liaison and communication with suppliers/business partners in China.
- Source, analyze and select fabrics, trims, fastenings and embellishments
- To negotiate for the best prices and payment term for every purchase while maintaining the highest level of quality, reliability and services.
- Check and ensure the finishing quality and colors for all new samples are according to the specification before proceeding for mass production.
- Research and analyze interior trend websites and publications, attending trade shows for market research (overseas) and compilations of reports relating to fabrics, colors and textures
- To monitor order on time delivery and avoid any interruptions with product launches and production operations
- To ensure all fabrics pass the required lab tests in order to meet our fabric warranties
- To assist and prepare launch and sourcing report, update approval vendor list if required and assisting in yearly vendor performance assessment
- To assist in product launches, go-to market strategies, and being on set for photo shoot management

**Perks and Benefits**
- Competitive Base Salary with attractive benefits package
- Hybrid working arrangements (3 days in office, 2 days WFH)
- Full Training Provided with strong career progression opportunities
- Ability to work in environment based on trust and autonomy
- Work with amazing team and make real connections

**The Training (3-6-9 months)**
- Launching (end-to end) Product Pages, Category Pages
- User Research
- Gantt Charts & Internal Road mapping
- Go-To Market Strategies
- Project Management Skills
- Scrum/ Agile Methodologies

**The Requirements**
- Bachelor's degree in business, supply chain management or equivalent
- Able to communicate (write) in Mandarin is a huge advantage
- Other people describe you as meticulous/ perfectionist and you are the go-to person for checking things over
- Loves to create a sense of order and stability that allows others to thrive
- Natural tendency to be positive, curious and willing to learn
- Results driven and motivated by delivering on time to high standards
- Confident working in a fast-paced environment

**About Comfort Works**:
Comfort Works aims to breathe new life into all of the world’s living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It’s our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.

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