Operations Executive in E-commerce

2 weeks ago


Shah Alam, Malaysia Lapasar.com Full time

**This position is in charge of trouble-shooting & problem-solving various issues related to customer experience and order fulfillment. Any issues that can't be resolved by the customer service team will be escalated to you.**

This may include but is not limited to:

- Users facing technical issues with the system, which require contacting the user, understanding the issues, escalating it to the IT team and liaising with the IT team and user until the matter is resolved
- Special projects such as onboarding a large number of users or vendors
- User complaints that could not be resolved by the customer service team and require prolonged attention and problem-solving skills to resolved

Apart from trouble shooting, this role will assist various teams where needed, in any of the below tasks:
**Sourcing**
- Determine if inventory quantities are sufficient for needs, sourcing for more if necessary.
- Perform buying duties when necessary.
- Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
- Review requisition orders to verify accuracy, terminology, and specifications. check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
- Locate suppliers, using sources such as catalogs, internet referrals, etc, and interview them to gather information about products to be ordered.
- Reviewing, comparing, analyzing, and approving products and services to be purchased.
- Maintaining good supplier relations and negotiating contracts.
- Researching and evaluating prospective suppliers.
- Following and enforcing the company’s procurement policies and procedures.
- Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc
- Executing the necessary processes, including sourcing and tender management, to improve upon the various frameworks for all categories.
- Ensure compliance with organization policies, in line with efforts to streamline the procurement processes across various environments. This includes e-procurement and master data vendor lists.
- Every RFQ response must have a minimum of 3 quotations within 3 working days and must benchmark the price against other online platforms such as Lazada, Shopee, and any other online vendors.

**TNB BQ**
- Any BQ from HQ should be updated in TNB Request & Broken Link sheets complete.
- The corporate Executive shall provide links for each item in the list and share information with the requester once it is done.
- BQ from the TNB Branch is considered as an offline request and should be updated in the Offline/Ad Hoc Sourcing Request sheet.

**Tickets (Sourcing / Negotiate)**
- Ensure each ticket is being resolved within 48 hours by sharing links with the requester.
- Contact the requester if there is insufficient information for any request.
- Ensure all problem cases are being reported to the Corporate Lead and the Management PIC depends on the request:

- Date of the order problem arising
- Exact problem
- Whether it has been resolved or not

**Tickets (Sourcing / Negotiate)**
- Ensure each ticket is being resolved within 48 hours by sharing links with the requester.
- Ensure each request received is recorded in the Offline/Ad Hoc Sourcing tracker.
- The corporate Executive shall contact the requester if there is insufficient information for any request received.
- Ensure all problem cases are being reported to the Corporate Lead and the Management PIC depending on the request

**Offline Order**
- Any offline order has to be updated in SME sheets.
- PO and DO need to be sent to the vendor within 2 days from the date the order came in.
- Fulfillment shall be informed of the delivery status to avoid any late GR.
- All sourcing requests must be processed according to the Sourcing SOP.

**Fulfillment**
- The Corporate Executive is responsible for supporting any replacement orders when necessary.

**Team & Project Management**
- Manage the given team or small group to deliver the set target and achieve it.
- To review the performance of the provided resource or person reporting to you.
- Hire or terminate subordinates should require
- Represent the team and company while meeting clients
- Be responsible for overall department KPI alongside the team lead
- Onboard new client successfully

**Communication Loop**

**Reporting**
- Weekly reporting has to be done twice a week which is on Monday and Thursday at 3 pm by WhatsApp and Excel.
- Ensure to prepare any other reports requested by the which could be bi-weekly, monthly, or ad-hoc reports.

**Ad-hoc Tasks**

Upon discretion of the Lead and consideration of the workload of the Corporate Executive, they may require the Corporate Executive to complete any sourcing or procurement-related tasks, for example, but not limited to:

- Answering chats or phone calls of clients or vendors and assisting them in solving their inquiries
- Vendor Calls
- Dispute resolu


  • E-commerce Executive

    4 weeks ago


    Shah Alam, Malaysia RedRadar International (Recruitment Agency) Full time

    1) Leadership - Effective leadership is crucial for e-commerce executives to guide their teams, set goals, and drive performance. Lead by example, motivate team members, and foster a positive work environment. 2) Communication: Clear and concise communication is essential for e-commerce executives to convey strategies, instructions, and feedback to their...


  • Shah Alam, Malaysia GIFTWENTY SDN BHD Full time

    **Job Descriptions**: - Manage and handle brands for various e-Commerce platform (Lazada, Shopee, PGMall, Zalora Webstore & etc.). - Handling customer’s enquiries and timely customer support and after-sales service. - Maintain and update product listing and handling inventory management to ensure timely product availability. - Utilize seller tools for...


  • Shah Alam, Malaysia Weco Marketing Sdn Bhd Full time

    As an E-Commerce and Marketing Intern, you will support the team in ensuring inventory availability and accuracy to maximise potential sales opportunity Exposure to certain E-Commerce and Marketing functions such as planning of marketing calendar, social media planning, content creation planning, customer service and more Involve and assisting the on-site...

  • E-commerce Department

    4 weeks ago


    Shah Alam, Malaysia CSM Engineering Hardware (M) Sdn Bhd Full time

    _Job Description_ **2) Online Assistant** - Managing the online portal product listing - Receiving and processing online purchase orders. - Issuing purchase order, sales order, delivery order, sales invoices and etc. - Collaborates with the procurement and sales department of the organization to ensure regular availability of goods. - Verifying orders,...


  • Puncak Alam, Malaysia Rurutiki Sdn Bhd Full time

    As an E-Commerce Key Account Manager at Rurutiki, you will be responsible for nurturing and growing relationships with our e-commerce brand partners. You will serve as the primary point of contact, ensuring their success on our platform and facilitating their growth. This role requires a deep understanding of e-commerce trends, excellent communication...

  • E-commerce Department

    4 weeks ago


    Shah Alam, Malaysia CSM Engineering Hardware (M) Sdn Bhd Full time

    _Job Description_ **2) Online Assistant** - Managing the online portal product listing - Receiving and processing online purchase orders. - Issuing purchase order, sales order, delivery order, sales invoices and etc. - Collaborates with the procurement and sales department of the organization to ensure regular availability of goods. - Verifying orders,...


  • Shah Alam, Malaysia Borneo Technical Co. (M) Sdn Bhd Full time

    **Key Responsibilities**: **Graphic Design**: - Develop creative concepts that align with brand guidelines and effectively convey marketing objectives. **Marketing Strategy**: - Collaborate with the marketing team to develop and execute integrated marketing campaigns that incorporate impactful visual elements. - Assist in crafting marketing strategies,...


  • Puncak Alam, Malaysia Rurutiki Sdn Bhd Full time

    **JOB RESPONSIBILITIES** - Market Research: Research and analyze target audience and trends in social commerce platforms. - Content Creation: Create engaging and visually appealing content for social media platforms (e.g., product images, videos, descriptions). - Customer Engagement: Interact with customers on social media, answer queries, and build...


  • Shah Alam, Malaysia Sinma Digital Sdn Bhd Full time

    As a warehouse supervisor in the e-commerce industry, your responsibilities may include overseeing the daily operations of the warehouse, managing a team of warehouse workers, and ensuring efficient inventory management and order fulfilment. You'll be responsible for coordinating shipments, maintaining a safe working environment, and implementing process...

  • Operations Officer

    7 days ago


    Shah Alam, Malaysia L&R Trading & Transport Sdn Bhd Full time

    **The Operations Officer is responsible to**: - Follow up with drivers regarding claims. - Plan the trips for linehaul/local trips. - Update the trips for linehaul/local trips. - Monitor the toll fare for the drivers. - Record drivers’ attendance. - Key in diesel receipts in the system. - Complete any other duties that may be assigned from time to...

  • Ecommerce Executive

    6 days ago


    Shah Alam, Malaysia Mojomore Full time

    **Responsibilities**: - Responsible for targeted revenue and margin. - Source and grow supplier account while increase the range of product varieties. - Work closely and maintain good relationships with supplier, not limited to contract, deals and promotion negotiation. - Work with internal teams i.e. Marketing, E-commerce and Operation to execute campaign,...

  • E-commerce Executive

    4 weeks ago


    Shah Alam, Malaysia Weco Marketing Sdn Bhd Full time

    *Job Descriptions: - eCommerce campaigns, sales, site performance & product update on eCommerce platform, website and other online sales & marketing - Content management and creation for all social and online platforms to improve traffic and conversion rate - Managing inventory and maintain optimal inventory level to ensure timely availability of products -...

  • Sales Executive

    4 weeks ago


    Shah Alam, Malaysia OSell Selection Malaysia Sdn Bhd Full time

    **Responsibilities**: Looking for new Customer by online such as social media or e-commerce platform Visit to Traditional Market, Shopping Centre, or Company (B2B) Ensure high levels of customer satisfaction through excellent sales service and after sales Identify customers' needs and wants Manage point-of-sales processes. Maintain good relationship with...


  • Shah Alam, Malaysia MyBuku.com (Slevy Bros PLT) Full time

    Five-day work week - Monday to Friday (8:30am to 6:00pm) **Responsibilities**: (Includes but not limited to) - Administrative task and data entry - To assist in all aspects of e-Commerce business across online platforms - Picking and packing of online orders - Assist in executing digital marketing strategies across all online platforms to ensure business...


  • Shah Alam, Malaysia Book Channel PLT Full time

    Five-day work week - Monday to Friday (8:30am to 6:00pm) **Responsibilities**: (Includes but not limited to) - Administrative task and data entry - To assist in all aspects of e-Commerce business across online platforms - Picking and packing of online orders - Assist in executing digital marketing strategies across all online platforms to ensure business...

  • Data Analyst

    4 days ago


    Shah Alam, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    ZALORA is looking for an analytical and process-oriented person with an interest in fashion and operation management to join our team in Kuala Lumpur. This role will be a part of the regional fulfilment project management team managing the operations of MY, PH & ID fulfilment centers across regions. This is a dynamic role in a fast-paced e-commerce business...


  • Shah Alam, Malaysia Arizzu Design & Build Full time

    **Develop and Implement Marketing Strategies**: Create comprehensive plans to achieve business goals and collaborate across teams for cohesive efforts. - **Content Creation**: Generate engaging, visually appealing content for various platforms, including bilingual product descriptions. - **Market Research**: Conduct research to track market trends, customer...


  • Shah Alam, Malaysia Orius Digital Full time

    **Director Of Operations & Delivery**: **Full Time**:**Summary** *** Orius Digital is looking for a second in command, Operation & Delivery Director to help our growing startup agency. Overseeing delivery & internal operations for our key offerings such as eCommerce, UI UX Design, website builds & digital marketing for our impressive client portfolio as we...

  • Junior Web Developer

    4 weeks ago


    Shah Alam, Malaysia INVERTED WORK SDN BHD Full time

    **Responsibilities**: - **Website Maintenance**: Ensure the upkeep of WordPress sites, including regular updates and resolving technical issues to maintain smooth operation. - **Content Management**: Assist in uploading and formatting content to improve site presentation and user experience. - **E-commerce Support**: Provide support in managing online...

  • M&e Manager

    4 weeks ago


    Shah Alam, Malaysia Vestland Resources Sdn Bhd Full time

    **Job Responsibility**: - Responsible for overall M&E construction site planning, work programme, construction operations and activities, management and all related reports. - Lead and coordinate with consultants, main contractors and sub-contractors for M&E works procedures of the assigned projects. - Monitor and track the master and detailed work...