Operation Assistant
5 months ago
**Key Responsibilities**:
- Accurately process customer orders from various eCommerce platforms.
- Ensure timely and correct picking, packing, and shipping of orders.
- Liaise with warehouse and courier/logistics to ensure timely dispatch and delivery of orders.
- Resolve any shipping or delivery issues promptly.
- Manage stock receiving and stock transfers.
- Monitor inventory levels and manage expiry dates of products; report discrepancies.
- Inspect incoming and outgoing shipments for accuracy and quality.
- Assist in inventory audits and cycle counts.
- Coordinate with warehouse, outlets, and suppliers for restocking and managing inventory levels and product expiry.
- Address customer inquiries and resolve issues related to orders, returns, and product information.
- Provide exceptional customer service to ensure high customer satisfaction.
- Maintain and update product listings on eCommerce platforms.
- Generate and analyze product performance reports to identify trends and areas for improvement.
- Identify and suggest improvements to operational processes.
- Assist with other operational tasks as assigned on an ad hoc basis.
**Job Requirement**:
- High school diploma or equivalent; an associate degree or higher is a plus.
- Previous experience in an eCommerce, retail, or customer service role is preferred.
- Strong attention to detail and organizational skills.
- Proficiency in Google Workspace (Sheets, Slides, Gmail etc) or Microsoft Office Suite (Word, Excel etc) and basic computer skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude and a willingness to learn.
- Problem-solving skills and the ability to think critically.
- Strong team player with the ability to work independently.
Pay: RM1,500.00 - RM3,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Fixed shift
- On call
Supplemental pay types:
- 13th month salary
- Retention bonus
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