Sales Clerk

2 weeks ago


Johor Bahru, Malaysia Chico Auto Supply SDN BHD Full time

**Position Overview**:As a Sales Clerk, you will play a crucial role in our company's success by providing exceptional customer service both over the phone and in person. You will be responsible for handling inquiries, processing sales transactions, and ensuring a seamless experience for all customers. Additionally, you will actively manage our company's online sales platform, contributing to our online sales growth.

**Key Responsibilities**:
**1. Customer Service**:

- Greet and assist walk-in customers with a friendly and professional demeanor.
- Answer incoming phone calls promptly and address customer inquiries and concerns effectively.
- Provide product information, pricing, and recommendations to assist customers in making informed purchasing decisions.

**2. Sales Transactions**:

- Process sales transactions accurately, including cash, credit card, and online payments.
- Maintain a neat and organized cash register or point-of-sale (POS) system.
- Handle returns, exchanges, and refunds following company policies and procedures.

**3. Online Sales Platform Management**:

- Manage the company's online sales platform, ensuring product listings are up to date and accurate.
- Monitor online inventory levels and coordinate restocking when necessary.
- Respond to customer inquiries and reviews on the online platform promptly and professionally.

**4. Product Knowledge**:

- Stay informed about the features, benefits, and specifications of the products offered.
- Provide detailed product information to customers and assist them in selecting the right products for their needs.

**5. Inventory Management**:

- Assist in maintaining accurate inventory records.
- Participate in regular inventory counts and replenishment activities.

**6. Team Collaboration**:

- Collaborate with colleagues to create a positive work environment and ensure smooth daily operations.
- Share customer feedback and market insights with the team to improve the overall customer experience.

**Qualifications**:

- High school diploma or equivalent.
- Previous retail or customer service experience is preferred.
- Strong communication skills, both verbal and written.
- Proficiency in using computers and online sales platforms.
- Ability to handle cash transactions accurately.
- Excellent interpersonal skills and a customer-focused attitude.
- Attention to detail and the ability to multitask effectively.
- Problem-solving skills and the ability to handle customer concerns professionally.

**Salary**: RM2,000.00 - RM2,500.00 per month

Application Question(s):

- do you know how to use microsoft word and excel ?

**Language**:

- English (preferred)

Application Deadline: 10/14/2023
Expected Start Date: 03/01/2024


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