Project Manager

5 months ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Logistics’ Project Management Office is an integral part of Shopee's operational excellence. You'll play a key role as a business and process owner in integrating business insights and turning market data into actionable strategies. You'll have the opportunity to pursue greenfield ideas to generate value and execute transformational projects for the business.- Responsible for managing projects from start to finish. Play a crucial role in ensuring that projects are completed within budget, on time, and meet the specified goals and objectives.
- Monitor project progress, track milestones, and manage changes to ensure successful project completion.
- Manage stakeholder expectations, address concerns, and ensure their involvement throughout the project lifecycle.
- Oversee ad-hoc projects such as development of new Logistics channels and features e.g. giving ideas relating to design, development, testing and rollout of new features.
- Manage end-to-end Logistic projects - From ideation, feasibility and financing; through planning, statutory process, and design; into commissioning and operational readiness.
- Monitor operational performance of the Logistics team by collecting and analyzing data to guide strategic decisions.
- Work closely with 3PLs in order to optimise delivery costs and ensure performance.
- Provide relevant and timely reports on key metrics within Logistics.
- Flexible to adapt to changing project requirements, priorities, and timelines. Ability to work well under pressure and in a fast-paced environment.
- Facilitate effective communication within the project team and with stakeholders. Regularly keep all stakeholders informed of progress, and achievement of Logistics' targets.

**Requirements**:

- A Bachelor's Degree in Business, Logistics, Statistics, Analytics or related fields
- At least 3 years of experience in consulting, logistics, banking or financial institutions, preferably with project management or data analytics experience
- Ability to effectively communicate with stakeholders at all levels and facilitate collaboration among team members
- Effective decision-making and problem-solving skills
- Proficient in MS Office (Excel, Word, Powerpoint)



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