IT Helpdesk Analyst

1 week ago

Kota Damansara, Malaysia CMG Online Sdn Bhd Full time

2. Performing remote troubleshooting through diagnostic techniques (training will be provided).

3. Determining the best solution based on the issue and information collected from customers.

5. Logs and incidents/requests using in-house customer management system and continuous update the knowledge-base system.

6. Communicate with other service providers, record and follow up with incidents whenever required.

**Requirement**:
1. SPM/STPM/’A’ Level/Pre-U, Diploma, and Degree in relevant disciplines.

2. Optimistic, passionate, and customer-oriented.

3. Ability to see through the incident and diagnose in the most effective manner.

4. Team player.

5. Working on rotational shift hours

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,300.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary range?
- Are you comfortable working on shift schedule?

Application Deadline: 06/30/2024
Expected Start Date: 06/01/2024

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