Ecommerce Manager

4 months ago

Kuala Lumpur, Malaysia DKSH Full time

**Location**:Kuala Lumpur, MY, MY**Global Business Unit**:TEC**Job Function**:Digital**Requisition Number**:162297**Description**:
**Job Summary**
- As a Ecommerce Manager, Business Unit Technology, you are responsible for managing our eCommerce presence across the region. Your goal is to drive digital sales (transactions) by managing the assortment, pricing & promotions, ecommerce operations and demand generation.
- In your day-to-day work, you will deal with the planning and further development of the shop appearance and act as an interface between various specialist departments. These include web design, the marketing department within the company, development, IT and our in-house performance marketing. It is a high growth role, as you will grow and take on more responsibility as our e-commerce presence across the APAC region grows.

**General Responsibilities**
- Manage and execute together with country partners on end-to-end eCommerce operation from traffic management, forecast & planning, supply chain execution, promotion/pricing, platform management and reporting.
- Create & maintain all ecommerce platforms content with country partners while ensuring all content (pages, products listing & price, etc) are always updated and in line with guidelines/ reference.
- Collaborate with regional and sales and marketing teammates in different countries to implement our eCommerce strategy.
- Analyze and deliver data driven strategies to achieve top performance KPI.
- Plans, executes, and measures experiments and conversion tests.
- Work closely with internal teams, web development and technical teams to continue improve user experience including website functionality and speed.
- Communication to countries’ marketing team and management on progress and results.
- Support roll-out of global e-store into new countries
- Maintain cutting-edge knowledge with relevant eCommerce, B2B digital marketing trends, new digital channels.

**Requirements**:

- Minimum 5 years of Digital marketing experience
- Have a strong analytical/strategic mindset/ result-oriented thinking and databased approach.
- Familiarity with A/B testing and multivariate experiments.
- Knowledge of Attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools
- Experience handling marketing budgets and forecasting/reporting results
- Proven track record in managing agency partnerships as well as successfully managing internal and external stakeholders.
- Knowledge of Facebook Ads, LinkedIn, Instagram, display and retargeting tools is a plus.
- Experience with website analytics tools (e.g, Google Analytics)
- Experience and passionate in B2B brands and industries preferred.
- Highly customer oriented with a strong sense of duty and quality awareness.
- Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere.
- Passionate, committed, reliable and resilient.
- Good command of English language

**Education**
- Bachelor’s degree in Marketing, Business, E-commerce, or a related field.

**Why It’s Great to Work at DKSH**
- At DKSH, we empower you to grow both professionally and personally within a dynamic, global environment. You'll be part of a team that values collaboration, innovation, and continuous learning. Our commitment to career development, diverse culture, and impactful work ensures that your contributions make a difference. Join us and thrive in a supportive workplace where your talents are recognized and rewarded.

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