Easy Buying Manager

6 months ago

Johor Bahru, Malaysia Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

**Your assignment**
- Contribute to the creation and operational implementation of the local customer relations' action plan.
- Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
- Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans. - Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
- Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
- Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
- Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
- Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience.
- Support proactively with customer insights to improve business and functional operations.

**Qualifications**
- You have proven experience of at least 3 years in a leadership role managing a large team of co-workers in a retail environment.
- Sound understanding of business and a background gained from working in a customer[1]focused, fast-paced and multichannel retail environment.
- Experienced in creating and implementing mid-term plans and following up goals.
- Proven customer-focused mindset.
- Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
- Self-confident and assertive with the ability to influence through the use of customer insight.
- Experienced in problem-solving and conflict-management.
- Proven record/experience of developing people and organizations and able to make quick decisions.

**Additional Information**

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most valued customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

**Maternity and paternity leave**

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

**Gifts**

We enjoy special occasions together and give tokens to mark birthdays, marriage and the arrival of a baby. We reward loyalty through our Long Service Awards.

**Work environment**

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

**Incentive plan**

All co-workers may earn an annual financial reward when we meet our shared business objectives.

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