Customer Relations Team Leader

1 week ago

Johor Bahru, Malaysia Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

To enable an easy buying experience for all customers throughout the complete payment process and customers are guided to the appropriate check-out Supporting the check-out co-worker in their daily work.

**Your assignment**
- Priority is to give our customers a positive payment experience.
- Ensure that our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
- Optimise the relationship with our customers when they are paying for products in order to increase customer satisfaction and create the desire for them to want to return and shop with us.
- Through my own example, I actively work to secure the IKEA Culture and Value.
- Ensure there is the right number of co-workers in the right place at the right time to run the check-out area successfully.
- Know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
- Follow cash handling procedures to ensure the security of money handling.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience.
- Support proactively with customer insights to improve business and functional operations.

**Qualifications**
- Having solid understanding of the easy buying experience.
- Cost and budget management and proven leadership skills in a people-centric organisation.
- Be passionate about customers and act to ensure a positive shopping experience.
- Passionate about home furnishing, people's life at home and the IKEA range of products and services.
- Good communication, negotiation and influencing skills.
- Good attention to detail by being persistent, structured, and accurate.

**Additional Information**

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

**Maternity and paternity leave**

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

**Gifts**

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

**Work environment**

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.

**Incentive plan**

All co-workers may earn an annual financial reward when we meet our shared business objectives.

  • Operational Leader

    4 days ago

    Johor Bahru, Johor, Malaysia Elite Transform Team Full time

    **Job Summary**We are seeking a skilled leader to manage the daily operations of our outlet.As an Operational Leader, you will be responsible for ensuring smooth and efficient service to our customers.Key responsibilities include:Supervising staff schedules and assignments to optimize productivity.Maintaining high-quality product displays that meet company...

  • Customer Service Team Leader

    3 weeks ago

    Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Team Leader

    7 days ago

    Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Digital Marketing Mandarin Thai Team Leader - **Job Scope**: - **What’s your mission?** As a Team Lead, you will be working with our ePayment...

  • Customer Service Team Leader

    3 weeks ago

    Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

  • Senior Accountant Leader

    4 days ago

    Johor Bahru, Johor, Malaysia Elite Transform Team Full time

    Job Title: Senior Accountant LeaderThe Elite Transform Team is seeking a highly skilled Senior Accountant Leader to join our team. In this role, you will be responsible for managing the month-end closing and reporting process for the management, working closely with all subsidiaries to ensure timely and equal reporting of monthly financials.About the RoleWe...

  • Jr Team Leader

    2 weeks ago

    Johor Bahru, Malaysia GKN Aerospace Full time

    **About Us** GKN Aerospace is the world's leading multi-technology tier 1 aerospace supplier. With 38 manufacturing locations in 12 countries, we serve over 90% of the world”s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Every time you travel by air almost anywhere in the world, it is...

  • Electroplating Team Leader

    1 week ago

    Johor Bahru, Johor, Malaysia Randstad Malaysia Full time

    Randstad Malaysia is hiring a Team Leader for our electroplating department.About the JobSupervise and mentor junior team members to ensure they receive necessary training and support.Mentor experienced team members to enhance their skills and knowledge.Liaise with senior leaders to communicate project status and provide input on strategic...

  • Service Team Leader

    2 days ago

    Johor Bahru, Johor, Malaysia Benz Auto Service (M) Sdn Bhd Full time

    Service Team Leader OpportunityWe are seeking a highly skilled Service Team Leader to join our team at Benz Auto Service (M) Sdn Bhd. As a key member of our service centre, you will be responsible for delivering exceptional customer experiences and leading our team of dedicated professionals.Key ResponsibilitiesGreet and welcome customers, providing a...

  • Team Leader

    2 weeks ago

    Johor Bahru, Malaysia MAVEN GLOBAL GROUP SDN BHD Full time

    As a Team Leader, you will: - Manage day-to-day planning and operations of your team; - Make sure that each of your Teammates achieves his/her Key Performance Indicators (KPIs); - Organize and handle the team and make sure everyone adheres to their schedules; - Train and help in the development of your team by conducting team huddles and coaching sessions; -...

  • Buying Team Leader

    3 weeks ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 117649 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: BUY - Buying **Role**: Team Leader 3 **Job Title**: Buying Team Leader 3 **Job Code**: TL3-SCM-BUY **Band**: Level 08 **Direct/Indirect Indicator**:...

  • Customer Service Officer

    6 days ago

    Johor Bahru, Malaysia Pinnacle Contact Center Full time

    For Registration Please **WhatsApp 0164321936** - Name: - Age: - Title **:Customer Service Officer / Team Leader** **Job Description for Customer Service Officer**: - Handle all customer enquiries, escalations, technical support and on-going customer relationship management. - Deliver high quality customer care service at all times. - Provide timely...

  • Buying Team Leader

    3 weeks ago

    Johor Bahru, Malaysia Celestica Full time

    Performs tasks such as, but not limited to, the following: - Coordinates buying activities for procurement team. - Manages team projects and allocates resources. - Provides advice on procurement documentation creation, review and approval. - Provides direction for customization of procurement documentation and creates database of standards. - Advises on...

  • Buying Team Leader

    1 week ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 121230 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **Detailed Description**: Performs tasks such as, but not limited to, the following: - Coordinates buying activities for procurement team. - Manages team projects and allocates resources. - Provides advice on procurement documentation creation,...

  • Team Leader

    3 weeks ago

    Johor Bahru, Malaysia Vitality Boost Sdn Bhd Full time

    **BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

  • Manager and Team Leader Role

    5 days ago

    Johor Bahru, Johor, Malaysia A&W (Malaysia) Sdn Bhd Full time

    Manager and Team Leader RoleAbout the Opportunity:A&W (Malaysia) Sdn Bhd is seeking a talented Manager and Team Leader to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing high-performing teams, and ensuring exceptional customer experiences.Key Responsibilities:Lead and motivate restaurant...

  • Restaurant Team Leader

    5 days ago

    Johor Bahru, Johor, Malaysia Vivo Food Sdn Bhd - Non Exec Full time

    About the RoleWe are seeking a skilled and customer-focused Restaurant Team Leader to join our team at Vivo American Pizza and Panini restaurants.Job ResponsibilitiesFood Service Delivery: Ensure prompt and efficient delivery of food and beverages to customers.Dining Area Maintenance: Maintain a clean, safe, and welcoming dining area for customers.Customer...

  • Team Leader

    5 days ago

    Johor Bahru, Malaysia SMM Education Group Full time

    Ensuring the smooth operation of the branch’s daily operations and ensuring the quality meets the requirement as set by the Company. - Undertake proper arrangement, handle and manage tuition/ daycare related matters. - Report all matters to Branch Principal/ Assistant Branch Principal. Report to operation manager if centre do not have branch principal or...

  • 08 - Planning Team Leader 3

    3 weeks ago

    Johor Bahru, Malaysia Celestica Full time

    Req ID: 119787 Remote Position: Hybrid Region: Asia Country: Malaysia State/Province: Johor City: Johor Bahru **General Overview**: **Functional Area**: SCM - Supply Chain Management **Career Stream**: PLN - Planning **Role**: Team Leader 3 **Job Title**: Planning Team Leader 3 **Job Code**: TL3-SCM-PLAN **Band**: Level 08 **Direct/Indirect Indicator**:...

  • Buying Team Leader

    5 days ago

    Johor Bahru, Malaysia Celestica Full time

    **Responsibilities**: - Plans for and procures materials necessary to meet manufacturing build requirements for one or several product lines. - Reviews forecasted requirements and purchases materials in accordance with that forecast. - Ensures materials are available to meet manufacturing build requirements. Matches material requirements and inventory...

  • Development Team Leader

    2 days ago

    Johor Bahru, Johor, Malaysia Michael Page Full time

    Michael Page is proud to partner with a leading multinational FMCG company to recruit a highly skilled Development Team Leader to join their R&D team.Job Summary:This role offers the opportunity to lead a talented team of R&D professionals in developing innovative products that meet evolving market demands.Key Accountabilities:Lead a high-performing team of...