Customer Service Officer
3 weeks ago
Work with inter-departments to resolve customers’ enquiries
- Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
- Issue Letter of Guarantees for patients
- Book medical appointments on behalf of clients
- Perform any other administrative function whenever required
**Requirements**:
- Good communication, interpersonal and customer engagement skills
- **Good command of English (written and spoken) is a must**:
- **Mandarin speaking is an advantage **to communicate with Chinese speaking clients
- Customer service experience is required, preferably in a call centre environment
- Excellent service mindset
- Team player who can work together with a big team
- Versatile and adaptive
- **Medical and/or health insurance knowledge is an advantage**:
- **Must be able to work in shifts, weekends and public holidays**
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Flexible schedule
- Maternity leave
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Application Question(s):
- What is your expected salary?
**Education**:
- Diploma/Advanced Diploma (preferred)
Expected Start Date: 03/30/2024
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