Customer Service Executive
4 weeks ago
**Customer Service Executive - (Mandarin Speaker) Full Time (Work From Office)**
**1 Year Contract (Based in Cyberjaya Call center)**
**Basic Salary Range:
- RM 2,800 - RM 3,000**
**Shift hours**
**Working hours: Mon - Fri 9 am - 8 pm**
**Sat and Sunday 9 am - 1 pm (inbound) and 10 am -2 pm (outbound)**
**5 Days work, 2 days off rotational**
**Requirements**:
- Working experience in consumer electrical / electronic / E-commerce & retails or related field is an added advantage.
- Possess good verbal and written communication in Mandarin, English & Bahasa Malaysia.
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively.
**Responsibilities**:
- Managing calls (inbound/outbound) in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently work with Supervisor to improve knowledge and performance level.
- Meet personal/team target. Benefits:
- Annual leave and sick leave.
- Statutory deductions.
- Training provided.
- Allowance provided
Open to all races (Make sure able to read, write and spoken Mandarin)
**Job Types**: Full-time, Contract, Fresh graduate
**Salary**: RM2,800.00 - RM3,200.00 per month
**Benefits**:
- Professional development
Schedule:
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
Ability to Commute:
- Cyberjaya (required)
Ability to Relocate:
- Cyberjaya: Relocate before starting work (required)
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