Customer Service Officer
2 weeks ago
**Job Descriptions**
- Customer Service.
- Provide accurate and appropriate information or assistance to all
- Manage enquiries from Lazada, Shopee Malaysia, Shopee Singapore &
Facebook which require work from home on the weekend.
- Complaint management by working closely with internal and external
parties for effective solutions to problems and ensuring customer
complaints are issued and closed within 3 working days.
- Coordinator in handling Corporate Sales order processing up to delivery.
- Maintaining all ISO related matters pertaining to Customer Service.
**Job Requirements**
- Minimum a Diploma or Degree in any field with at least 1 - 2 years
experience in front office/customer service/business & admin;
- Proficiency with Data processing software (e.g. Microsoft Excel)
- Excellent communication and customer relationship skills;
- Good analytical and problem-solving skills;
- Pleasant personality, professional and customer-oriented;
- Ability to handle customer enquiries is a plus;
- Required language(s): Mandarin, Bahasa Malaysia & English;
- Must be able to speak Mandarin due to product information and
- customer base;- Applicants must be willing to work in Bandar Baru Bangi.
- Fresh graduates are also welcome to apply.
**Required documents**
- Updated resume stating qualifications, work experience, current and
expected salary with recent passport-sized photography;
- Transcripts from SPM to current level;
- NRIC photocopy.
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