Customer Service Officer

3 weeks ago

Bangi, Malaysia PHYSIOGO PHYSIOTHERAPY CENTRE Full time

**CRITERIA**
- Have great self-motivation to ensure the growth in sales of the company
- Superb interpersonal skills, including the ability to quickly build close relationship with customers/ patients
- Ability to be friendly and polite, even when tired, or under pressure
- A commitment to excellent customer service
- Excellent communication and listening skills to attract customers especially on the phone
- Able to think fast, solve complications, and ensure clients feel that they are in good hands

**JOBSCOPE**
- To meet company sales target on monthly basis
- Entertain and contact customers, prospects, databases and leads about inquiries provided through all channels and subsequently offer services that suit their needs to increase close deals
- Understanding and implement the process needed for the physiotherapy appointment
- Update calendars and schedule; scheduling appointments
- Manage any complaints and feedback from customers
- Carry out any other works assigned from time to time
- To work closely with Marketing team in order to provide two ways communication in getting more potentials/ prospects
- To have good product and services knowledge in order to educated prospect and clients as well as addressing their concern about the facilities / products/ services provided by Physiogo.
- To ensure that the appointment & booking is managed correctly and all required information is filled up; and to update these information whenever is required
- Provide reports in forecasting and improvement in creating more potentials/ prospect
- Database management

**REQUIREMENTS**
- Preferably possess at least Diploma/Degree in Physiotherapy/ Sport Management/Sport Science or any field that is related
- Fresh graduates are encourage to apply
- Proficient in both written and spoken English and Bahasa Malaysia(required)
- Computer literate (Words & Excel)
- Possess own transport

**JOB BENEFIT**
- EPF, SOCSO,SIP, Commission, Career Growth, Increment, Bonus, Overtime

**Do attached your updated Resume and Cover letter**

Location: Management Office (HQ), Seksyen 7, Bangi

The selected applicants will be called for an interview. If not, consider that you are not selected.

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

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