Marketing Customer Services

5 months ago


Bangi, Malaysia Klinik ANDA Bangi 24 JAM Full time

**Deskripsi kerja**:

- Mahir menggunakan social media & website
- Basic skill in Photography & Videography
- Mahir menggunakan editing apps seperti Canva
- Fasih menulis & membuat copywriting BM & BI
- Mudah bekerjasama dan rajin
- Mempunyai skill komunikasi yang baik
- Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan
- Mengikuti semua prosedur, tatacara komunikasi yang ditetapkan.
- Sentiasa mengekalkan imej professional dan mesra pelanggan ketika berurusan tidak kira secara telefon, emel, surat atau bersemuka.
- Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan
- Mendapatkan maklum balas pelanggan selepas rawatan dan memastikan maklum balas/cadangan/aduan direkod untuk tindakan seterusnya.
- Menyusun data untuk tujuan pelaporan mengenai hal-hal yang berkaitan dengan kepuasan pelanggan, aduan, pertanyaan dan lain-lain untuk tujuan analisis
- Memastikan perhubungan bersama pelanggan terjaga bagi memastikan keselasaan dan kepuasan pelanggan adalah ditahap yang terbaik

**Kriteria & Kelayakan**:

- Mempunyai kelayakan minimum Sijil Pelajaran Malaysia (SPM).
- Minimum satu tahun pengalaman dalam perkhidmatan dan bantuan pelanggan (Customer Service), telemarketing, hospitaliti, helpdesk atau bidang yang berkaitan.
- Mempunyai minat dalam perkhidmatan pelanggan dan komunikasi.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Parental leave

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have any medical/mental health problem ? If yes, please stated the problem.

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Marketing: 1 year (required)



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