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Enterprise Application Manager

1 month ago

Sepang, Malaysia AirAsia Full time

**Key Responsibilities**

**1. Operational Management**
- Analyze ISR traffic, mitigate incidents swiftly, and implement automation to enhance response and support efficiency.
- Comply with, maintain, and enhance cybersecurity protocols and business continuity plans.

**2. Team Leadership**
- Lead and inspire the Enterprise Application Management team.
- Coordinate team activities to meet key performance indicators (KPIs).
- Foster a collaborative environment with PMO, Software Engineering, Product & Innovation, Infrastructure, Data, and other departments.
- Guide the team in Individual Development Programs (IDPs) to support their long-term career success and growth.

**3. Strategic Development**
- Develop and articulate clear product strategies for availability and stability.
- Collaborate closely with Product Owners and stakeholders to identify and implement enhancement opportunities aligned with business growth plans.

**4. Documentation and Compliance**
- Ensure all technical specification details (TSD), functional specification details (FSD), troubleshooting guides, test scripts, and other relevant documentation are up-to-date.
- Lead initiatives to assess vendor performance and ensure high standards of service delivery.

**5. Continuous Improvement**

**6. Financial Management**
- Plan and manage financial aspects, ensuring effective utilization of Opex and Capex as per the product contract Statement of Work (SOW).
- Drive cost-saving initiatives to optimize budget utilization and improve financial efficiency.

**7. Technical Account Management**
- Serve as the Technical Account Manager (TAM) for assigned accounts, ensuring requests are evaluated, and business cases are consulted and documented for sourcing and development.
- Lead the Technical Account Managers within the Enterprise Application Management, ensuring all Project Service Requests (PSR) are processed according to the Service Level Agreements (SLAs).

**Job requirements & qualifications**
- At least a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Over 3 years of work experience in enterprise product management.
- Over 3 years of experience in leadership and team management.
- Good technical product handling experience along with hands-on experience in software development.
- Hands-on experience with Google Cloud Plaform (or AWS), Google Workspace, GitLab, Workday, Oracle, Salesforce, and other core enterprise technologies.
- Strong understanding and implementation experience of ITIL Service Management.
- Excellent communication skills are a plus.
- Sharp risk acumen and regional organizational awareness.
- Preparedness to embrace flexibility and potential reassignment within ICT, ITSO, and/or the Application Management team.
- Willingness to be on 24-hour on-call and standby mode.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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