Team Manager

3 days ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Client Background: A genuine global reference for fashion and accessories, and a benchmark for a modern, innovative business.

Industry: Luxury Brand

Reporting: Store Manager

Location: TRX

Tenure: Permanent role

**Salary**: RM7000 - RM9000 + managerial bonus

**Responsibilities**:

- Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
- Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
- Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
- Conduct regular and monthly performance conversations, discussing results and developing action plans.
- Participate in attracting, recruiting, and onboarding a high performing team.
- Manage the employee lifecycle of the Client Advisor both online through Workday and local platforms and offline through paper forms and documents.
- Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
- Monitor your team’s adherence to company policies and procedures; follow up when needed.
- Support opening and closing of the store as Manager on Duty.
- Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
- Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
- Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
- Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
- Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
- Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
- Lead from the shop floor, actively selling and role modelling the selling ceremony.
- Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
- Manage and resolve customer issues, delighting and retaining the client relationship.
- Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
- Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
- Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
- Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
- Utilize digital platforms to support store and online product sales.

**Requirements**:

- Be Curious, Empathic and Sensitive
- Direct people management (team of 6/7) a strong plus
- Well-groomed and driven with strong leadership and communication skills to manage teams in achieving set standards for all aspects of store operations.
- Independent individual with strong decision-making skills
- Passionate in growing a career within the luxury fashion industry.

**Salary**: RM7,000.00 - RM9,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail: 1 year (preferred)

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