Team Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time
Team Manager

Role Description


The Team Manager is required to manage an operations team within one of the designated Operations Functional Areas, and, is responsible for the day to day service of their team to Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

  • The role holder will be responsible for all aspects of day to day management, regulatory, and financial risk relevant to their team and, for all processes that fall within their team's remit.
  • The role holder will support all aspects of change within their functional area ensuring that their team actively participates as and where required in the change process from delivery through to implementation so that change is delivered effectively, and, in accordance with FNZ Compliance standards.
  • The role holder will be responsible for service delivery to our corporate clients from their team, ensuring accuracy, compliance, and achievement of service standards in accordance with clients' KPIs.
FNZ is an asset custodian. This means we hold client assets in our name as nominee and are responsible for the administration of these assets

Specific Role Responsibilities

Strategy & Leadership

  • Inspire, develop and lead a team to deliver consistent levels of excellent services with the customer at the centre of everything we do.
  • Manage the development of the team's purpose and ensure it provides best in class operational services to clients and internal partners.
  • Produce and utilise management information to measure the performance of your team. Understand their contribution towards the KPI's / SLA and business outcomes.
  • Support, challenge and contribute to the development of short, medium, and longterm strategies (including action plans and targets) for the team.
  • Support and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.
  • Implement the management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear career paths and direction.
  • Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
  • Participate as an internal stakeholder and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
  • Engage with external stakeholders in relation to their team's issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and nonexecutive directors.

Process

  • Ensure team's resilience within the first line of defence; and deliver reporting to the relevant Manager and Head of, to evidence standards achieved.
  • Manage and support the error management process, including management of major errors, escalation, analysis, and reporting.
  • Manage and support the delivery of KPI / KRI's in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders' remit; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
  • Oversee the management of the functional area's risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Provide appropriate engagement for Audits, Client visits or any material meetings or engagement's, where the Team Manager is required to represent FNZ.
  • Oversee implementation and maintenance of operational controls, within the team, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Ensure there are effective controls, within the team, for handling client assets and client money; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence standards achieved.
  • Ensure compliance with legislation and regulation in relation to the team; and deliver reporting / evidence to the Head of Function and/or Sector Lead to evidence compliance.

People

  • Manage development of the team through, development / training plans, skill base management, feedback, and coaching.
  • Support and lead the management team, for the functional area, to ensure exceptional delivery, through accurate, time

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