Customer Service Representative

3 weeks ago


Kota Kinabalu, Malaysia MANN TRAVEL & TOURS (SABAH) SDN BHD Full time

A Customer Service Representative (CSR) is responsible for providing the utmost professionalism and exceptional customer service. The primary purpose of the CSR is taking bookings and explaining the terms of rental or leasing agreements. Completing paperwork with the customer and taking payments. showing customers to their vehicle and pointing out any bumps, scrapes or special features. checking mileage and inspecting for damage when vehicles are returned. Conveys a high profile of the company by being neatly dressed and offering quality customer service courteously.

Responsibilites:

- To check with reservation department for daily check in and check out
- Issue Rental Agreement (RA) and attached with reservation docs including guarantee letter for payment.
- To liaise with Customers delivery & pickup point/date & time/etc. Able to explain the rates when required.
- Prepare vehicle for RTG (ready To Go). Ensure the vehicle clean, full tank and related documents are ready.
- Ensure customer info are recorded properly in RA and record in the Daily Movement Record (DVM).
- Ensure accuracy of return date and time on Rental Agreement.
- Complete rental or parking information for customers, disclose rates and terms of rentals and get signature through effective sales technique to utilize service options.
- Receive telephone call and handle customer issue or direct messages to appropriate personnel.
- Ensure rental office area are clean and conduct associated custodial duties.

**Requirements**:

- Obligatory to have driving license
- Preferably live nearby KOTA KINABALU
- Ability to work with little to no supervision.
- Basic to Advanced knowledge about Vehicles
- Neat, well-groomed appearance.
- Excellent written and verbal communication.

Company Location:
Mann Travel & Tours (Sabah) Sdn Bhd, Plaza Tanjung Aru, 88100, Kota Kinabalu

**Job Types**: Full-time, Permanent

**Salary**: From RM1,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Malay (preferred)

Ability to Commute:

- Kota Kinabalu (preferred)

Ability to Relocate:

- Kota Kinabalu: Relocate before starting work (required)

Willingness to travel:

- 25% (preferred)

Expected Start Date: 03/01/2024



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