Customer Service Representative

6 months ago


Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

**Position : Call Centre Representative ( January Intake )**

**Tenure: 1 year contract**

**Working Hour: 8 AM - 5 PM**

**Working Location: Damansara Height**

**Salary : Up to RM3000 - RM 3500**
- Make outbound call to existing and new customers.
- Identify customers’ needs, clarify information, and offer suitable product / solution to customers.
- Follow communication scripts when handling different topics.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Perform data entry and build customers database.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.

**Requirements & Skills**
- Minimum Degree holder
- Fluency in Bahasa Malaysia & English. Ability to converse in Chinese or Tamil would be added advantage.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Proficiency with basic computers software i.e.: Microsoft Words & Microsoft Excel, and strong typing skills.

**Job Type**: Contract

**Salary**: RM3,000.00 - RM3,500.00 per month

**Education**:

- Bachelor's (preferred)



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