Mandarin Customer Service Representative
1 week ago
Location: Ara Damansara, Selangor.
Base Salary: RM 3000 - RM 3500
Department - Inbound
Working Hours - Rotational Shift
Start Date - Immediate Joiners Aug/Sept
Headcounts - 56
Fresher or Minimum 1 year of Customer Service experience is required
**Responsibilities**:
- Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- To exceed customers' expectations in terms of customer service and accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Report on customer feedback and complete call logs and reports.
**Requirements**:
- Fresher or Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Applicant must be willing to work in Ara Damansara, Selangor
Pay: RM3,000.00 - RM3,500.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Damansara: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your nationality?
- What is your current location?
- What is your current salary?
- Expected salary?
- Notice period
- Are you ok with working on a 24/7 rotational shift schedule?
- This position is under Startek Malaysia, have you applied for this position before directly or through any other recruitment agency?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service in bpo industry: 1 year (preferred)
**Language**:
- Mandarin (required)
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