Mandarin Customer Service Representative

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

Qualifications Education background: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. Work experience: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or...

Job Description We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

We are looking for a customer service oriented Electronic Data Capture (EDC) Helpdesk specialist to provide technical support to users in an accurate and efficient manner. You will be represented as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

**Company Information** **Job Benefits** - **Basic up to RM4000 (Subject to experience)**: - **Fixed Shift Allowance**: - Night Shift Allowance - Transport Allowance - **Quarterly KPI Incentive**: - **Language Allowance**: - Dental/Optical yearly allowance - Confirmation bonus after 6 month **Job Responsibility** - Ensure highest standards of service...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**LANGUAGE**: Traditional Mandarin & English **LOCATION**: - **Nusa Jaya**, **Johor** a fast-developing city that offers a variety of opportunities - _**FREE**_ _shuttle bus service provided - (Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square)_ - **Symphony House Ara Damansara, Petaling Jaya**...

Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. - Listen attentively to customer needs and concerns; demonstrate empathy...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report on customer feedback...

We are looking for a friendly, well-spoken sales development representative to assist our company in expanding our customer base. - **Responsibilities**:_ - Generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salespersons. - Understand and refine Company's offerings for education, academy...

**Criteria** - Good command in Chinese (Written) / Mandarin (Spoken) Language - Experience in customer service will be added advantage - Willing to work on shift - IT knowledge will be added advantage - Fresh graduates encouraged to apply - Age: between 18 - 30 **Benefits** - Training provided - Allowance/Commission for extra effort - Accommodation can be...

Conduct regular risk assessments and monitor suspicious transactions to identify potential money laundering activities. - Where appropriate, facilitate Requests for Information (RFIs) with cross-functional staff in the investigation of transaction monitoring cases. - Conduct research using internal and external sources to help determine potentially...

**Responsibilities**: - Analyse and identify customer’s needs and match against IT products. - Communicate professionally with customers regarding current promotions and product upgrades and new product launches. - Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures. - Daily Sales Pipeline and activity to...

**Job Function**: Sales Engineer, Service Engineer - ** Industry**: Manufacturing(Machinery) - ** Job Description**: - Responsibilities: - Handle daily delays, notify customers of delay and recovery plan - Liaise with stakeholders on customers’ orders & delay - Request, follow up, reply and complete customer’s inquiry within targeted time frame -...

**Responsibilities**: - Gather and analyze customer feedback to identify trends and areas for improvement. - Identify and resolve customer issues, ensuring a high level of customer satisfaction. - Provide accurate information about products/services and assist with order placement, tracking, and returns. - Record customer interactions, transactions,...

**JOB SCOPE**: - Assist and resolve customers' inquiries with their e-hailing services, payment issues, e-hailing orders, e-hailing Apps, etc. **REQUIREMENTS**: - Good English & Mandarin communication skills (spoken & written) - SPM leavers and Fresh Graduates -Full Training Provided **Job Type**: Fresh graduate **Salary**: RM3,000.00 - RM3,500.00 per...

Handling all inbound call, live chats or social media pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...