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Customer Service Executive

2 weeks ago

Kota Damansara, Malaysia Reeracoen Malaysia Full time

**Job Function**: Sales Engineer, Service Engineer
- ** Industry**: Manufacturing(Machinery)
- ** Job Description**:

- Responsibilities:

- Handle daily delays, notify customers of delay and recovery plan
- Liaise with stakeholders on customers’ orders & delay
- Request, follow up, reply and complete customer’s inquiry within targeted time frame
- Identify supplier delay reason, work with internal team & supplier for improvement
- Prepare and send delivery delay report daily
- Reconciliation of supplier invoice
- ** Requirement**:

- Must
- Education : Doesn't matter
- About 1-2 years of work experience as customer service (Preferred B to B customer service)
- Language : English, Malay and Mandarin

Preferred
- Service-oriented mindset, self-motivated attitude and excellent customer service skills
- Taking initiative, being a team player and ability to work with minimum supervision
- Detail-oriented, organized and high accuracy in order processing
- Highly adaptable in a fast-changing environment, multi-tasking, and high volume workload
- Computer literate and Proficient in MS Office (especially in Microsoft Excel)
- Immediate availability will be an added advantage
- ** Other Language**: Malay, English
- ** Benefit**:

- Basic salary : RM 3,000 - RM 4,500
Allowance:
・Duty Allowance (Saturday : RM 180 / PH : RM 225, added on depends how many days you worked)
・Daily Transport allowance

**Benefits**:

- Annual leave 16 days
- MC 14 days
- Medical/dental benefits, health & car insurance