IT Customer Service Executive

2 weeks ago


Kota Damansara, Malaysia Agensi Pekerjaan Pasona Sdn. Bhd. Full time

**Company Details**

Business Nature : BPO IT Service Industry

Working Hours :. 3days work (Shift: 9am - 9pm / 9pm - 9am), 3days off

Location : Kota Damansara, PJ

**Roles & Responsibilities**
- As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.
- As the first line support for network service including overseas locations, receive inquiries from customers, and arrange support to service carriers and vendors in English and Japanese.
- Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
- Perform Escalation and report to supervisor.

**Additional Info**:

- Basic knowledge of IT
- Fluent English
- Documentation skill (Microsoft Office)
- Added advantage for Japanese speaker (Not Necessary)
- Fun and Relaxing Environment

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- Japanese (preferred)



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