IT Customer Service Executive
5 days ago
**Company Details**
Business Nature : BPO IT Service Industry
Working Hours :. 3days work (Shift: 9am - 9pm / 9pm - 9am), 3days off
Location : Kota Damansara, PJ
**Roles & Responsibilities**
- As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests.
- As the first line support for network service including overseas locations, receive inquiries from customers, and arrange support to service carriers and vendors in English and Japanese.
- Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
- Perform Escalation and report to supervisor.
**Additional Info**:
- Basic knowledge of IT
- Fluent English
- Documentation skill (Microsoft Office)
- Added advantage for Japanese speaker (Not Necessary)
- Fun and Relaxing Environment
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- IT support: 1 year (preferred)
**Language**:
- Japanese (preferred)
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