Global Customer Support Associate

Job DescriptionAs a Global Customer Support Associate at EMCO Executive, you will play a crucial role in delivering exceptional customer experiences across various touchpoints. Your responsibilities will include handling inbound calls and emails, providing timely responses to customer inquiries, and ensuring seamless issue resolution. You will also be...

Responsibilities for Level 1 Support: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. - Create & handling all tickets pertaining to customer cases & follows up closely until the case is resolved. - Working closely with Sales & Level 2 support...

Direct requests and unresolved issues to the designated resource - Communicate and coordinate with internal departments - Select appropriate responses to client issues and work quickly to resolve them - Generating summary report to Management - Assist Operations Manager to manage daily operations - Assist Operations Manager to plan manpower for operations -...

Attending to all incoming bookings for air freight shipments and updating details into system. - Monitoring of air freight shipments and to advice customer accordingly on the ETD and ETA upon enquiry. - Maintain proper documentation filing of all operations correspondences and reports. - Assist Sales Team to generate quotations. - Coordinate with airlines to...

Come and join our client's team now! What you can expect from them: - Our location is nearby shopping malls and housing area - Fun and exciting staff activities every month - There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe. - Manage Operations day to...

To provide comprehensive, efficient technical support service to clients To response within designated period To support sales and service team in terms of technical clarification To provide technical consultation, option and solution to clients if required **Requirements**: Must Good in Instructing, Speaking, Writing, Training & Teaching Others and...

**JOB SCOPE**: - Attend to inbound calls to the customers (database and leads are given) - Receive calls from prospective clients to introduce company’s products and services - Answering customer inquiries and providing information on product features, benefits, and pricing **REQUIREMENTS**: - SPM leavers and Fresh Graduates are welcomed to start their...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

Come and join our client's team now! What you can expect from them: - Our location is nearby shopping malls and housing area - Fun and exciting staff activities every month - There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe. - To ensure desired...

**Position: Customer Sales Support Administrator.**: - **Salary: RM 2000-2500.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support role to sales and...

**Position: Customer and Sales Support Administrator.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU3), Petaling Jaya** **Introduction** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support...

CUSTOMER SERVICE MANDARINLocation: Ara Damansara, Selangor (Near LRT Ara Damansara)Salary: RM2,800 (Basic), - KPI Allowance: up to RM500- Shift Allowance: up to RM400Working Hours: Monday – Sunday: 7:00am-3:00am (9 hours working)- 5 days working and 2 off daysRequirements - English and Mandarin- Min Education: SPM / Diploma- Able to work on rotational...

**Position: Customer & Sales Support Administrator.**: - **Salary: RM 2000-2800.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** Our client is a vendor who have been trading distribution business and supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in...

**Title: Customer Service Executive** - Handling inbound call and other general enquiries, escalation support. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM2,200.00 - RM2,500.00 per month **Benefits**: - Health insurance - Opportunities...

Drive customer success outcomes by increasing renewal rates and reducing churn, expand revenue in accounts through cross-sell and up-sell. - Define and optimize customer lifecycle through best practices. - Manage customer success activities which include onboarding, training, customer support, cross-sell, up-sell, and advocacy. - Measure customer...

_**Come and join one of the top BPO companies in Malaysia that received Best company to work for in 2020**_ **Job Highlights**: - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) general enquiries, complaints, comments, feedbacks and...

Job SummaryWe are seeking a skilled Multilingual Customer Experience Specialist to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Salary and BenefitsWe offer a competitive salary package including basic pay and...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

Job Description - Customer Service - Main task is to proceed customer Purchase Order and attend customer request of Quotation while supporting seller team in terms of office operations. - Able to rectify any issue at the received purchase order and communicate with customer. - Sending PI to customer and follow up for payment to align with finance team. -...