Assistant Manager

6 months ago


Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Come and join our client's team now

What you can expect from them:

- Our location is nearby shopping malls and housing area
- Fun and exciting staff activities every month
- There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
- Manage Operations day to day activities.
- Ensure KPI and deliverables are met.
- Ensure all escalated cases and priority issues are dealt with and resolved in a timely manner.
- Point of escalation between operations and clients.
- Provide leadership, development and coaching of Team Leaders and Agents.
- Actively engaging and supporting the development of your team to ensure better performance and succession planning.
- Working with HR and Recruitment drive the recruitment & selection of Team Leader and agents.
- Contribute to the design and implementation of Change Programs and Projects which impact the contact center.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.
- Building and maintaining effective internal and external stakeholder relationships.
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment.

**Job Requirements**
- Proficient in Korean and English ; both oral and written.
- Good time management.
- Able to work under pressure.
- Able to interact with all levels.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

**Salary**: Up to RM14,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus



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