Team Leader

6 months ago


Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Come and join our client's team now

What you can expect from them:

- Our location is nearby shopping malls and housing area
- Fun and exciting staff activities every month
- There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
- To ensure desired customer delight by providing satisfactory response to

customer interaction.
- Manage Customer Interactions through Inbound & out bound voice contact

through his/her team for the various services.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- Contribute inputs towards sales & marketing plans.
- To interface with respective work centre for resolution of complaints.
- Manage resolution of billing queries /Issues.
- To track & ensure closure of complaints.
- To effectively manage Contact Centre operations for constant performance achievements.
- Identify relevant training needs of agents & ensure effective implementation.
- Effectively manage shift operations.
- Interface with IT/HR/ Training/Quality.
- Collate data & generate MIS report.

**Job Requirements**

**ATTITUDE**
- Positive
- Customer-centric
- Fast paced and prompt
- Achievement oriented
- Energetic and Enthusiastic
- Dressing appropriately

**SKILLS**
- Spoken Communication skills
- English Language skills
- Proficient in MS Office & Computer skills
- Probing skills
- Analytical skills
- Influencing skills
- Interpersonal skills
- Leadership qualities
- Problem Solving skills
- Counselling skills

**KNOWLEDGE**
- Qualification: Graduate
- Experience: 3-5 Years experience. The incumbent should have experience in the

field of customer service (call centre exposure must)

**Salary**: Up to RM12,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus


  • Shift Team Leader

    6 months ago


    Kota Damansara, Malaysia Talent Houz Consulting & Services Full time

    **About the Job** This role will need to lead the team to ensure that team targets and objectives are met in all aspects of the business, whilst promoting and monitoring the process of continuous improvement. **Responsibilities**: - To actively lead the team to guarantee that targets and objectives of the team are met in all aspects of the business,...

  • Team Leader

    6 months ago


    Damansara Utama, Malaysia Spinalive Sdn Bhd Full time

    Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication and leadership is key for this role. The Team Leader must be able to build and maintain strong relationships with your Team Members and the customer...

  • Team Leader

    6 months ago


    Kota Damansara, Malaysia Kazba System Bhd Full time

    HIRING!! BASICTODAY SDN BHD Location : Prima Sri Gombak Qualifications: - Education Level: SPM, Certificate, Diploma, Degree (Fresh graduate are welcome). - No need experience (Training will be provided). - Able to start immediately (Urgent hiring). Job Responsibilities: - Conducting product demonstrations and promotions on roadshow/event. - Communicate...

  • Team Leader/supervisor

    6 months ago


    Kota Damansara, Malaysia Vitality Boost Sdn Bhd Full time

    **Responsibilities**:_ Managing all aspects of operating a Boost Juice outlet and responsible for building, leading & managing a team in a fun environment whilst driving sales. Responsibilities include: - Responsible for leading a store team to create and maintain the Boost Experience for our customers and employees by supervising and directing, making...


  • Ara Damansara, Malaysia Timesconsult Full time

    **Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...


  • Ara Damansara, Malaysia Timesconsult Full time

    **Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...


  • Ara Damansara, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    **Requirements** - Required language(s): Mandarin (able to converse in Cantonese will be an added advantage). - Minimum 1 year of working experience in the service industry will be an added advantage for this position. - Applicant must be willing to work on rotational shifts and off day - Each shift consists of 9 working hours and inclusive of 1 hour lunch...


  • Ara Damansara, Malaysia Startek Malaysia Full time

    **Responsibilities**: - Manage Operations day to day activities - Ensure KPI and deliverables are met - Ensure all escalated cases and priority issues are dealt with and resolved in a timely manner - Point of escalation between operations and clients. - Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting...

  • Assistant Manager

    6 months ago


    Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    Come and join our client's team now! What you can expect from them: - Our location is nearby shopping malls and housing area - Fun and exciting staff activities every month - There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe. - Manage Operations day to...

  • Assistant Manager

    6 months ago


    Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **仕事内容**: **About the Company** Come and join our client's team now! What you can expect from them: - Our location is nearby shopping malls and housing area - Fun and exciting staff activities every month - There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from...

  • Assistant Manager

    6 months ago


    Ara Damansara, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **仕事内容**: **About the Company** Come and join our client's team now! What you can expect from them: - Our location is nearby shopping malls and housing area - Fun and exciting staff activities every month - There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from...

  • Management Trainee

    6 months ago


    Ara Damansara, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Job Summary** PLC Pet Lovers Centre is looking for Management Trainees to join our vibrant team. These Management Trainees will undergo a thorough program to work their way up to become future leaders in the company. The Trainees will be based in our outlets and will be trained to take up big responsibilities in handling the day-to-day retail operations...


  • Ara Damansara, Malaysia Glob Pro BrainHunters Full time

    **You will play an important role in**: - Exceeding customer expectation in terms of customer service & accurate information. Working in a team to achieve the required KPI elements and SLA. **To be successful in this role, you will need to have**: - Ability to communicate in Mandarin / Cantonese. - Interactive personal skills that fit the team and...

  • Customer Service

    7 months ago


    Ara Damansara, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Responsibilities: - Handle all social media interactions, assisting customers with service issues, and driving positive feedback through engaging content and contests. - Monitor brand sentiment and reputation across social media platforms and moderate community forums. - Report trending issues to the team leader promptly and assist with social media event...


  • Ara Damansara, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Responsibilities: - Handle all social media interactions, assisting customers with service issues, and driving positive feedback through engaging content and contests. - Monitor brand sentiment and reputation across social media platforms and moderate community forums. - Report trending issues to the team leader promptly and assist with social media event...

  • Sales Team Lead

    6 months ago


    Kota Damansara, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 4,500 MYR ~ 5,000 MYR**Industry**: Medical & Healthcare- Key Duties/ Responsibilities & Accountabilities- Achieve and exceed sales targets of allocated territory/product by developing new business with existing and potential clients; Aggressively buildup of product market share in respective sales territories - Actively monitor...

  • Customer Service

    7 months ago


    Ara Damansara, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Responsibilities: - Handle all social media interactions, assisting customers with service issues, and driving positive feedback through engaging content and contests. - Monitor brand sentiment and reputation across social media platforms and moderate community forums. - Report trending issues to the team leader promptly and assist with social media event...


  • Ara Damansara, Malaysia ADVGE HOLDINGS SDN BHD Full time

    **What if we didn’t focus on who you are now, but who you could become?** Here at ADVGE, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through...

  • Customer Care Officer

    7 months ago


    Ara Damansara, Malaysia Malindo Airways Sdn Bhd Full time

    **RESPONSIBILITIES**: Assist with any inquiries from customers on our live chat platform. Answer inbound calls to assist customers complete their booking requirements, upsell products & ensure completion of payment. Answer inbound inquiries on product and services, bookings and all related terms and conditions as well as any other inquiries made by...


  • Ara Damansara, Malaysia Glob Pro BrainHunters Full time

    **Responsibilities**: - Handle all social media interactions, assisting customers with service issues, engaging them in contests and content to drive positive feedback, and monitoring brand sentiment and reputation. - Moderate content and engage members on our community forum. - Identify trending issues and report them promptly to the team leader. - Assist...