Assistant Manager
5 months ago
**仕事内容**:
**About the Company**
Come and join our client's team now
What you can expect from them:
- Our location is nearby shopping malls and housing area
- Fun and exciting staff activities every month
- There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
- Manage Operations day to day activities
- Ensure KPI and deliverables are met
- Ensure all escalated cases and priority issues are dealt with and resolved in a timely manner
- Point of escalation between operations and clients.
- Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
- Working with HR and Recruitment drive the recruitment & selection of Team Leader and agents.
- Contribute to the design and implementation of Change Programs and Projects which impact the contact center.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.
- Building and maintaining effective internal and external stakeholder relationships
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment.
**Job Requirements**
- Proficient in Japanese and English; both oral and written
- Good time management
- Able to work under pressure
- Able to interact with all levels
- Maintains and improves call centeroperations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
**その他**:
雇用形態: 正社員
給与: RM14,000.00 - RM15,000.00 月給
言語:
- 日本語(ネイティブレベル) (必須)
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