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Customer Success Specialist
2 weeks ago
**Requirements**
- Required language(s): Mandarin (able to converse in Cantonese will be an added advantage).
- Minimum 1 year of working experience in the service industry will be an added advantage for this position.
- Applicant must be willing to work on rotational shifts and off day
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
- Applicant must be willing to work in Ara Damansara, Selangor
**Responsibility**
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
**Benefits**
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation
- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
**Salary**: RM2,500.00 - RM3,200.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
**Language**:
- Mandarin (preferred)
- English (preferred)
- Cantonese (preferred)
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