Customer Service Mandarin

Responsibilities: - Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report on customer feedback...

Basic Salary: RM3,000 KPI Allowance: Up to RM200 Location: Pusat Perdagangan Dana 1, Ara Damansara Working Hours: Mon - Fri(8:30AM - 7:00PM) Sat(8:30AM-2:30PM) **Requirements**: 1. Ability to work independently and with initiative. 2. SPM/SPTM with at least B grade or Diploma - with at least 2-3 years of experience in customer service in the...

**ROLE: Customer Service Executive** **Supporting Taiwan & China** **LANGUAGE: Traditional Mandarin & English** LOCATION: Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking) JOB SCOPE: Assist and resolve customers' inquiries with their e-hailing services, payment issues, e-hailing orders, e-hailing Apps,...

Responsibilities: Handling all inbound calls and live chat pertaining to customer general enquiries, complaints,comments, feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service and accurate information. Work in a team to achieve the required KPI elements and SLA. Report on customer...

**JOB SCOPE**: - Assist and resolve customers' inquiries with their e-hailing services, payment issues, e-hailing orders, e-hailing Apps, etc. **REQUIREMENTS**: - Good English & Mandarin communication skills (spoken & written) - SPM leavers and Fresh Graduates -Full Training Provided **Job Type**: Fresh graduate **Salary**: RM3,000.00 - RM3,500.00 per...

Handling all inbound call, live chats or social media pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...

**Responsibilities**: - To make outbound calls to prospective customers to promote products. - To deliver and educate prospective customers on the benefits of the products. - To identify opportunities to cross-sell or up-sell products and to provide services to prospective customers. - To advise customers and to close sales via various payment modes. - To...

Responsibilities: - Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. - To exceed customers' expectations in terms of customer service and accurate information. - Work in a team to achieve the required KPI elements and SLA. - Report...

Basic Salary: RM2,800 KPI Allowance: Up to RM500 Shift Allowance: Up to RM400 Location: Pusat Perdagangan Dana 1, Ara Damansara Working Hours: Mon - Sun (7:00AM - 3:00AM - Rotational Shift) **Requirements**: 1. Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn. 2. Capable of handling 2 to 3 concurrent chat when doing...

**JOB SCOPE**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our products and service; demonstrate our commitment to Customer Service. - Maintain a high level of confidentiality in regard to...

**Fully working from home (Immediate Joiner)** **Main Requirements: Mandarin/Cantonese Speaker** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...

**Intake Date**: June 2024 **JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To be able to provide information related to travel and tours for customers' convenient traveling purposes. **REQUIREMENTS**: - Good English & Mandarin communication skills (spoken & written). - Able to read & write in...

Handling all inbound call, live chats or social media pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA.Requirements: Required...

**JOB REQUIREMENTS**: - Excellent communication and writing skills in **English** and **Bahasa Malaysia.**: - Able to communicate in **Mandarin** **and Cantonese** since it will be dealing with **Mandarin and Cantonese **speaker. - **SPM leavers** are encouraged to apply. - Must stay in Kuala Lumpur and Selangor only. - Able to work on **rotational...

**Intake Date**: 13th May 2024 **LOCATION**: - Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking) - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To be able to...

Client Company:BPOLocation: Ara Damansara (reachable by LRT)Salary: Basic +Allowance + KPI commisionYou will play an important role in:Exceeding customer expectation in terms of customer service & accurate information. Ability to communicate in Mandarin / Cantonese. You are required to work on rotational shifts.Job Type: ContractSalary: From RM2,300.00 per...

**Responsibilities**: - Deliver world-class customer service while responding to customer inquiries and concerns via outbound calls - Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations - Respond and manage customer feedback and complaints accordingly **Requirements**: - Required language(s): Fluent in English...

Regularly contacting customers to ensure their experience with a product or service is satisfactory. - Direct calls from customers to the appropriate department when necessary. - Ensure positive attitude towards customers at all times. - Possess strong understanding of company’s products. - Keep records of customer interactions **; Requirements**: -...

**Key Responsibilities**: - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. **Key Requirements**: - Interactive personal skills that fit the team and customer environment as well as adapt to change - Ability to work in a fast paced environment. - **Fresh...