![EMCO Executives Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service
2 weeks ago
Basic Salary: RM3,000
KPI Allowance: Up to RM200
Location: Pusat Perdagangan Dana 1, Ara Damansara
Working Hours: Mon - Fri(8:30AM - 7:00PM) Sat(8:30AM-2:30PM)
**Requirements**:
1. Ability to work independently and with initiative.
2. SPM/SPTM with at least B grade or Diploma - with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
3. Excellent English and Mandarin comprehension and writing skills
4. Mandarin competency - spoken, written, able to read Mandarin writing
5. Ability to work on public holidays
**Responsibilities**:
**Inbound & Outbound Calls**
- Liaise with Business Unit on status of service request
- Filter calls that do not need engineer on site and perform FCR
- Dispatch Engineer on-site for hardware related issues
- Filter call based on product and require different assistance such as software help and to transfer to the department in charge
- Handle calls from Sales & Main Line
- Handle enquiries on Paper, Toner, Staples and others
- Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors and other products
- Help customers with basic ‘how to’ guides
- Assist Service Mailbox enquiries and replies
- Handle Inbound & Outbound Calls for Main Line and Operator queue
- Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries
- Send sales lead to the respective sales team
- Other administrative matters
**Salary**: RM3,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
**Experience**:
- Customer service: 2 years (required)
**Language**:
- Mandarin (required)
- English (preferred)
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