Customer Service Executive Shuttle Service to

6 months ago


Ara Damansara, Malaysia Times Consult Full time

Responsible for providing customer service supports for customers and managing escalations as per the below requirements:
**Responsibilities**:

- The ability to work efficiently in a fast-paced, high-volume environment.
- Answer a high volume of inquiries and meet designated service level thresholds determined by the Company.
- Provide information on our products and service; demonstrate our commitment to Customer Service.
- Maintain a high level of confidentiality in regard to customer billing and credit card information.
- Diffuse difficult customer situations.
- Must be able to organize and prioritize workload.
- Interact positively with co-workers.
- Good attendance mandatory.
- Be customer-oriented and understand the value of offering excellent service to exceed customers' expectations.
- Ability to multi-task and to quickly acquire extensive product knowledge.

**Requirement**:

- social media
- (inbound/outbound)
- Averagely 80% voice, chat 15%, and outbound 5%
- Must be a self-starter, exercise independent judgment, and make sound decisions.
- Attention to detail and follow through are critical.
- Must possess outstanding verbal and written communication skills / PC skills and Internet.
- familiarity.
- Demonstrate computer systems proficiency in a Microsoft and Internet based.
- Basic operating knowledge in Word, Excel, Outlook, and Internet Explorer.
- Ability to type 40 wpm.
- Must be fluent in English

**Job Type**: Contract
Contract length: 24 months

**Salary**: From RM2,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus



  • Ara Damansara, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE: Customer Service Executive** **PROJECT: Hamilton HK (Supporting Hong Kong, Taiwan & China)** **LANGUAGE: Traditional Mandarin, Cantonese & English** **LOCATION**: Nusa Jaya, a fast-developing city that offers a variety of opportunities (FREE shuttle bus service provided - Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang...


  • Ara Damansara, Malaysia Job Collar Agency Full time

    _**Travel Center Executive**_ **RESPONSIBILITIES**: - To handle all inbound calls pertaining to hotel reservation and travel product information and other enquiries. - To exceed customers' expectation in terms of customer service & accurate information. - To be able to provide information related to travel and tours for customers' convenient...


  • Ara Damansara, Malaysia Times Consult Full time

    Responsible for providing customer service supports for customers and managing escalations as per the below requirements: **Responsibilities**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our...


  • Ara Damansara, Malaysia Times Consult Full time

    Responsible for providing customer service supports for customers and managing escalations as per the below requirements: **Responsibilities**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our...

  • Customer Service

    6 months ago


    Ara Damansara, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE**:Customer Service Executive **LOCATION**: - Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking) - **FREE **shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way -...


  • Ara Damansara, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - FREE shuttle service - Exceeding customer expectation in terms of customer service & accurate information - Ensure customer satisfaction and provide professional...


  • Ara Damansara, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **PROJECT: (Supporting Singapore)** **LOCATION**: **-Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)** - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way -...

  • Mandarin Speaker

    6 months ago


    Ara Damansara, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy : Mandarin - Customer Service - Location: Ara Damansara - Salary: RM 3000 + Night Shift Allowance + KPI - Start Date: Immediately - Education: Minimum SPM - Rotational shift - Head Counts: 20 - Language - Mandarin + English *RESPONSIBILITIES: - To handle all inbound calls - To exceed customers' expectations in terms of customer service & accurate...


  • Ara Damansara, Malaysia Times Consult Full time

    **What is your mission?** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. **Who are we looking for?** - SPM and above - Fresh grads are welcomed if keen to build their career in customer service field - FULL TRAINING PROVIDED - Able to speak fluent...


  • Ara Damansara, Malaysia Timesconsult Full time

    **Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...


  • Ara Damansara, Malaysia Timesconsult Full time

    **Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...


  • Ara Damansara, Malaysia EMCO Executive Full time

    CUSTOMER SERVICE MANDARIN Location: Ara Damansara, Selangor (Near LRT Ara Damansara) Salary: RM2,800 (Basic), - KPI Allowance: up to RM500 - Shift Allowance: up to RM400 Working Hours: Monday – Sunday: 7:00am-3:00am (9 hours working) - 5 days working and 2 off days Requirements - English and Mandarin - Min Education: SPM / Diploma - Able to work on...


  • Ara Damansara, Malaysia MPS Full time

    **Title: Customer Service Executive** - Handling inbound call and other general enquiries, escalation support. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM2,200.00 - RM2,500.00 per month **Benefits**: - Health insurance - Opportunities...


  • Ara Damansara, Malaysia Limma Air Sdn Bhd Full time

    Vacancy: Customer Services Executive Location: Ara Damansara Salary Range: RM2,800 - RM3,000 **Requirements**: - Malaysian citizens only - Minimum 2 years of experience in forwarding/logistics - Minimum SPM/Diploma/Degree qualification **Benefits**: - 5 days work week, 1 day WFH - EPF SOCSO EIS provided - No overtime (9am-6pm only) - Great working...

  • Native Japanese

    6 months ago


    Ara Damansara, Malaysia GrowthFn Sdn Bhd Full time

    **Native Japanese Customer Support Executive** Location: Ara Damansara, Malaysia Office base Project: Food Delivery - Bilingual Language: Japanese (Native only) & English (Business level) Joining dates: 29th Jul: 3 headcounts 30th Sept: 4 headcounts **Salary**: Basic salary : RM9000 + KPI : Up to RM370 + Shift allowance : Up to RM1200 Shift Timings:...


  • Ara Damansara, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Job Requirements, Qualifications & Skills**: -...


  • Ara Damansara, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Job Requirements, Qualifications & Skills**: -...


  • Ara Damansara, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    **Job Description, Job Requirements, Qualifications & Skills**: - CII / BIS-D / BIS-O - Inbound & Outbound Calls - Liaise with Business Unit on status of service request - Filter calls that do not need engineer on site and perform FCR & Dispatch Engineer on-site for hardware related issues - Filter call base on product and require different assistance such...


  • Ara Damansara, Malaysia Mindpec Solutions Full time

    **Key Responsibilities**: - Exceeding customer expectation in terms of customer service & accurate information. **Qualifications**: - Quick thinker and creative problem-solver. **Salary**: RM2,000.00 - RM2,300.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Afternoon shift - Day shift - Early shift -...


  • Ara Damansara, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **JOB DESCRIPTION**: - Regularly contacting customers to ensure their experience with a product or service is satisfactory. - Direct calls from customers to the appropriate department when necessary. - Ensure positive attitude towards customers at all times. - Possess strong understanding of company’s products. - Keep records of customer...