Technical Support Representative

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

To provide comprehensive, efficient technical support service to clients To response within designated period To support sales and service team in terms of technical clarification To provide technical consultation, option and solution to clients if required **Requirements**: Must Good in Instructing, Speaking, Writing, Training & Teaching Others and...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

**Job Scope ;** - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers...

**Job Scope ;** - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers...

About the RoleWe are seeking a highly motivated and skilled Customer Service Mandarin Representative to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels. Your primary duties will include handling inbound calls and...

Our client is growing fast and is looking to expand our project management and technical support team. Thus, we are looking for a Technical Project Manager to: - Coordinate internal resources and third parties/vendors for the flawless execution of projects. - Liaise with vendors and other IT personnel for problem resolution. - Ensure that all projects are...

Job description - Unique opportunity to build your own team - Vibrant and dynamic start-up environment - Great growth potential in a fast-growing big data industry Tapway is growing fast and is looking to expand our project management and technical support team. Thus, we are looking for a Technical Project Manager to: - Coordinate internal resources and...

Responsibilities for Level 1 Support: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. - Create & handling all tickets pertaining to customer cases & follows up closely until the case is resolved. - Working closely with Sales & Level 2 support...

**Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

**_Come and Join one of the top BPO companies in Malaysia that received "Best companies to work for in 2020"!_** - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with technical issues - Manage customer complaints and feedbacks accordingly **Requirements**: - Required...

**Overview**: **Salary**: 4,500 MYR ~ 6,500 MYR**Industry**: Medical & Healthcare- POSITION OVERVIEW- KEY RESPONSIBILITIES- Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of...

Job SummaryWe are seeking a skilled Multilingual Customer Experience Specialist to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Salary and BenefitsWe offer a competitive salary package including basic pay and...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

**Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

We are offering few exciting internship opportunity for individuals with excellent communication skills and a keen attention to detail. If you are interested in the education field and possess proficiency in Mandarin (reading, writing, and speaking), this internship is tailored for you. **Administrative Assistant**: - Provide comprehensive administrative...

**Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

**Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...