Technical Support Executive

About the RoleWe are seeking a highly motivated and skilled Customer Service Mandarin Representative to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels. Your primary duties will include handling inbound calls and...

**Job Scope ;** - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. - Installing and configuring hardware and software. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking customers...

Job SummaryWe are seeking a skilled Multilingual Customer Experience Specialist to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Salary and BenefitsWe offer a competitive salary package including basic pay and...

Job DescriptionAs a Global Customer Support Associate at EMCO Executive, you will play a crucial role in delivering exceptional customer experiences across various touchpoints. Your responsibilities will include handling inbound calls and emails, providing timely responses to customer inquiries, and ensuring seamless issue resolution. You will also be...

Our client is growing fast and is looking to expand our project management and technical support team. Thus, we are looking for a Technical Project Manager to: - Coordinate internal resources and third parties/vendors for the flawless execution of projects. - Liaise with vendors and other IT personnel for problem resolution. - Ensure that all projects are...

Responsibilities for Level 1 Support: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. - Create & handling all tickets pertaining to customer cases & follows up closely until the case is resolved. - Working closely with Sales & Level 2 support...

**Overview**: **Salary**: 4,500 MYR ~ 6,500 MYR**Industry**: Medical & Healthcare- POSITION OVERVIEW- KEY RESPONSIBILITIES- Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of...

Job description - Unique opportunity to build your own team - Vibrant and dynamic start-up environment - Great growth potential in a fast-growing big data industry Tapway is growing fast and is looking to expand our project management and technical support team. Thus, we are looking for a Technical Project Manager to: - Coordinate internal resources and...

CUSTOMER SERVICE MANDARINLocation: Ara Damansara, Selangor (Near LRT Ara Damansara)Salary: RM2,800 (Basic), - KPI Allowance: up to RM500- Shift Allowance: up to RM400Working Hours: Monday – Sunday: 7:00am-3:00am (9 hours working)- 5 days working and 2 off daysRequirements - English and Mandarin- Min Education: SPM / Diploma- Able to work on rotational...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

To attend/answer inbound calls from customer. - To identify their technical issues on products and services. - To assist them in solving the problems by providing the right solutions. - To assist customer in trouble shooting. **REQUIREMENTS**: - Minimum SPM holder - Required languages: Bahasa Melayu & English - Good communication skills - Able to start...

To provide comprehensive, efficient technical support service to clients To response within designated period To support sales and service team in terms of technical clarification To provide technical consultation, option and solution to clients if required **Requirements**: Must Good in Instructing, Speaking, Writing, Training & Teaching Others and...

To attend/answer inbound calls from customer. - To identify their technical issues on products and services. - To assist them in solving the problems by providing the right solutions. - To assist customer in trouble shooting. **REQUIREMENTS**: - Minimum SPM holder - Required languages: Bahasa Melayu & English - Good communication skills - Able to start...

[RN] Our client is one of the biggest automotive player in Msia. **1.** **JOB PURPOSE** - Build brand image and awareness for BMW - As the brand custodian to BMW name - Responsible for the day to day execution/implementation of marketing activities **1.** **JOB CONTENT** - Provide support to Marketing Department in implementing & coordinating marketing...

Direct requests and unresolved issues to the designated resource - Communicate and coordinate with internal departments - Select appropriate responses to client issues and work quickly to resolve them - Generating summary report to Management - Assist Operations Manager to manage daily operations - Assist Operations Manager to plan manpower for operations -...

Sales Development Executive Job description Industry: IT / Telco / Technical Products Location: Ara Damansara **Salary**: RM 3000 - RM 4000 Benefits: Bonus twice a year, RM400 travel allowance, parking allowance, phone allowance, etc **Job Type**: Permanent **Responsibilities**: - Identify and qualify leads through proactive outreach efforts. -...

**_Job ID : 34108 ZW-C(A35)**_ - *Company Background : Call Centre (Big Corporate)_* **_Position : Customer Service Executive _** **_Salary Range : Up to RM3,400_** **_Working area : Ara Damansara, Petaling Jaya_** **Job Description**: - Provide professional customer care support on a hotline basis for general enquiry, billing support and technical...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...