Service Desk Support

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

Key Responsibilities: - Extend a warm and professional welcome to all visitors, leaving a lasting impression. - Skillfully address and resolve visitor inquiries, ensuring their needs are met. - Collaborate seamlessly across departments, demonstrating your effective problem solving prowess. - Issue travel tickets for our dedicated staff, meticulously...

**_Our client is one of the biggest retail and service organisation for luxury car in Malaysia, committed to deliver exceptional experiences to our customers. They are looking for dynamic and results-driven Marketing Executive to join the team._** Job highlights: - Salary up to RM5000 - Event Thrills: Coordinate adrenaline-pumping events and promotional...

Job highlights: - Event Thrills: Coordinate adrenaline-pumping events and promotional activities to boost brand visibility. This role isn't just about sitting behind a desk; it's about taking the brand to the streets! - Market Exploration: Conduct market research to identify trends and opportunities, ensuring we stay ahead in the race. Main...

About the RoleWe are seeking a highly motivated and skilled Customer Service Mandarin Representative to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels. Your primary duties will include handling inbound calls and...

Responsible for providing customer service supports for customers and managing escalations as per the below requirements: **Responsibilities**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our...

Responsible for providing customer service supports for customers and managing escalations as per the below requirements: **Responsibilities**: - The ability to work efficiently in a fast-paced, high-volume environment. - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...

Responsibilities for Level 1 Support: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products. - Create & handling all tickets pertaining to customer cases & follows up closely until the case is resolved. - Working closely with Sales & Level 2 support...

**Title: Customer Service Executive** - Handling inbound call and other general enquiries, escalation support. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM2,200.00 - RM2,500.00 per month **Benefits**: - Health insurance - Opportunities...

Helping operation support team for manage the receiving, inspection, storage, distribution and other related stores activities to meet and agreed service levels, at optimum cost and in accordance with company and CAAM requirements. - Oversee all daily activities in term of binning and distribution of materials, tools and equipment as instructed by HOO. -...

CUSTOMER SERVICE MANDARINLocation: Ara Damansara, Selangor (Near LRT Ara Damansara)Salary: RM2,800 (Basic), - KPI Allowance: up to RM500- Shift Allowance: up to RM400Working Hours: Monday – Sunday: 7:00am-3:00am (9 hours working)- 5 days working and 2 off daysRequirements - English and Mandarin- Min Education: SPM / Diploma- Able to work on rotational...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

**Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

_**Come and join one of the top BPO companies in Malaysia that received Best company to work for in 2020**_ **Job Highlights**: - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) general enquiries, complaints, comments, feedbacks and...

**Job Scope**: - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or...

Job SummaryWe are seeking a skilled Multilingual Customer Experience Specialist to join our team at EMCO Executive. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.Salary and BenefitsWe offer a competitive salary package including basic pay and...

Basic Salary: RM2,800 KPI Allowance: Up to RM500 Shift Allowance: Up to RM400 Location: Pusat Perdagangan Dana 1, Ara Damansara Working Hours: Mon - Sun (7:00AM - 3:00AM - Rotational Shift) **Requirements**: 1. Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn. 2. Capable of handling 2 to 3 concurrent chat when doing...

**Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - **FREE** shuttle service provided - Strategic location: nearby Citta mall and residential area - Immediate hiring - Exceeding customer expectation in terms of...