Customer Service Executive
3 weeks ago
**Customer Service Representative Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Customer Service Representative Requirements**:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**Job Types**: Contract, New-Grad
Contract length: 24 months
**Salary**: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you able to start immediately?
**Language**:
- Mandarin (preferred)
- English (preferred)
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