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Customer Service Executive

1 month ago

Ara Damansara, Malaysia Top Click Sdn Bhd Full time

**Benefits**:

- Medical benefits provided.
- Company events.
- Transport Allowance & Mobile Allowance provided for work purpose.
- Strategic location, nearby facilities eg. bank, restaurant and supermarkets.
- You will have the opportunity to climb the corporate ladder in the future.

**Responsibilities**:

- Responsible for E-Commerce platform’s order and inquiries from all the online portals (Shopee, Lazada, TikTok, etc).
- Liaise and coordinate with customers on sales enquiry, quotation, order processing, resolving complaints.
- Resolving customer complaints and issuing refunds as needed.
- Maintaining the good response rate for all the online portals (Shopee, Lazada, TikTok, etc).
- Respond promptly to customers on a timely basis on all social engagement, address any issues escalated from customers, and establish a good relationship with customers.
- Work with operation team to ensure backend such as pricing, product listings, campaign banners and collaterals, and inventory of products are up to date.

**Job Requirements**:

- **Fresh graduates are welcome to join**:

- Fluent in verbal and written communication skills (English & Bahasa Malaysia).
- Able to multitask, prioritize and self-manage time efficiently.
- Ability to work in a fast-moving environment, critical thinker, and have good problem-solving skills.
- Strong interpersonal and communication skills.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM3,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)