Customer Service Representative Mandarin

4 weeks ago


Kota Bharu, Malaysia Go-Get Data Consultancy Full time

Qualifications
Education background:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

Work experience:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call center experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

- Customer Service orientation.
- Customer Results/Solutions focused.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Mandarin

Technical Skills:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Pay: RM2,800.00 - RM3,300.00 per month

Application Question(s):

- Are you Computer literate and fully conversant in Microsoft Windows and Microsoft Office?
- Do you have a minimum typing speed of 40wpm with a 90% accuracy score?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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