Customer Service Representative
6 months ago
**Company Information**
**Job Benefits**
- **Basic up to RM4000 (Subject to experience)**:
- **Fixed Shift Allowance**:
- Night Shift Allowance
- Transport Allowance
- **Quarterly KPI Incentive**:
- **Language Allowance**:
- Dental/Optical yearly allowance
- Confirmation bonus after 6 month
**Job Responsibility**
- Ensure highest standards of service delivery on personalized phone services to our customers
- Serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database
- Educate the customer about the products and services and directs them towards available resources for self-help
- Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
- Act on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
- Maintain confidentiality of the customers and data at all times
**Job Requirement**
- Diploma + 2 years of working experience
- Degree Fresh are welcome to apply
- **Able to work Rotational Shift - 24/7 shift**:
- Proficiency in Mandarin will be an added advantage
- **Good communication in English**:
- **Support Voice (Inbound Call)**:
- **Willing to be based in KL**
**Job Types**: Full-time, Permanent
Pay: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
- Signing bonus
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