Customer Service Representative
6 months ago
Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products
- Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’)
- Respond to customer inquiries.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Track, document and retrieve information in call tracking database.
Qualification:
- Fresh graduate or at least 1 year working in the service industry will be an added advantage
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
Pay: RM2,000.00 - RM2,300.00 per month
Schedule:
- Rotational shift
Application Question(s):
- What is your nationality?
- What is your current location?
- What is your current salary?
- Expected salary?
- Notice period
- Are you ok with working on a 24/7 rotational shift schedule?
- Are you willing to work on site in Ara Damansara?
- This position is under Startek Malaysia, have you applied for this position before directly or through any other recruitment agency?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service in BPO: 1 year (preferred)
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