Customer Service
1 week ago
**Responsibilities**
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers to ensure service satisfaction
**Requirements**:
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Willing to work in shift environment
- Able to start with short notice will be advantages
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM1,800.00 - RM2,500.00 per month
Schedule:
- Monday to Friday
- Rotational shift
- Weekend jobs
Application Question(s):
- How long is your notice period?
- Are you willing to work on SHIFTS?
**Experience**:
- Call Center: 1 year (preferred)
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