Customer Service Officer

The Position: To provide comprehensive information and solutions to customers about the product and service. Job Responsibilities: Serve our customers’ needs and attend to all requests promptly, accurately and professionally. Work as a team and maintain a good reputation for the company. Qualifications & Skills: Minimum SPM with at least 2 years...

**Company Details** Business Nature : BPO IT Service Industry Working Hours :. 3days work (Shift: 9am - 9pm / 9pm - 9am), 3days off Location : Kota Damansara, PJ **Roles & Responsibilities** - As the first point of contact of group company products for customers, receive customer inquiries such as the product operation, and troubleshooting requests. - As...

Customer Service Officer Location: Uptown 2, Damansara Utama Working Hours: 9am - 6pm Working Days: 5 days in a week Salary Range: RM 3000 - RM 4000 **Responsibilities** 1. Attend customers' enquiries on products and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction. 2. To provide technical...

Receives and responds to correspondence and telephone calls, providing information, handling issues, and requests of dealers - Maintenance of a knowledge base management system - Inventory management at the branch level - Processing of walk-in and online orders - Working with online ordering system - vendor to rectify issues related to dealers’ orders -...

**Position: Sales Administration & Customer Support Officer.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** Our client is a medical vendor who have been supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in...

Main task is to do the Order booking in Oracle. - Knowledge of commercial terms of a purchase order. - Working on Discount Approval process and taking approval as per DOA. - Working with finance for finance validations & Supply chain for allocating ship sets. - Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of...

**Position : Customer Service ( January Intake )** **Tenure: 6 months** **Working Location : Damansara Height** **Salary : Up to RM3000** - Make outbound call to existing and new customers. - Assist customers to sign up SKDS or guide them to sign up SKDS via phone. - Identify customers’ needs, clarify information, and offer suitable product / solution...

**Responsibilities**: 1. Communicate and explain basic information to the customer 2. Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving 4. Provide excellent support experience to customers via all relevant communication channels. 5. Identify customer's needs, researching any existing...

Job description - Min Diploma in Business Management or related - Preferably with at least 1 year working experience in customer service role - Good command of Bahasa Malaysia and English (oral and written) - Conversant in other local dialects preferred and would be added advantage - Computer literate (Microsoft office) - Good interpersonal and communication...

Job type : Full Time, Permanent Salary : RM1,800 - RM2,500 per month **Responsibility**: - Memastikan kempen berjalan dengan lancar. - Bertanggunjawab dan bekerjasama dalam kumpulan. - Membantu supervisor menjalankan majlis. - Serius untuk membina kerjaya. - Latihan diberikan. **Requirement**: - Full time office hour. - Start immediately. - Urgent...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer...

**JOB SPECIFICATION, SCOPE AND RESPONSIBILITIES** 1 Responsible for prompt delivery to Idemitsu's customers (i.e.OEM, Industrial and Automotive). 2 Prompt submission of assigned report. 3 Responsible for master creation for SAP distribution module. 4 Fully understand and utilize SAP distribution module for work and able to advise others CS user. 5...

Salary: RM 1,800 - RM 2,000 Location: No. 7, Jalan PJU 10/10E, Saujana Damansara, Damansara Damai. Working days: Monday to Thursday (9am-6pm), Saturday & Sunday (9am - 5.30pm) 1. Understand clients' needs, goals, and challenges to provide appropriate product or service solutions. 2. Build and nurture strong relationships with existing clients to ensure...

Responsibilities: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM4,000.00 -...

Overview We are searching for a customer service champion who loves ensuring customers get the best service of their lives. Serving customers at the time when they need a home service should bring joy to you! Key responsibilities - Serve and process customers who have put in a request into our system, or who have registered interest over social media...

We are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Handle customer inquiries and complaints - Answering and screening incoming phone calls and transferring them efficiently to the appropriate...

Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products - Ensure service delivered to our customers meets contractual Key Performance Indicator(‘KPIs’) - Respond to customer inquiries. - Clarify customer requirements; probe for...

**Position : Customer Service Representative** **Tenure: 1 year contract (Renewable Basis)** **Working Hour: 8 AM - 5 PM** **Working Location: Damansara Height** **Salary : RM 3,000** - Make outbound call to existing and new customers. - Identify customers’ needs, clarify information, and offer suitable product / solution to customers. - Follow...

**Lead Generation and Prospecting**: Generating leads through various channels such as cold calling, social media, and referrals. Prospecting and qualifying potential clients or business partners based on their needs, budget, and fit with the company's offerings. - **Problem Resolution**: Investigating and resolving customer issues or complaints effectively...