Customer Service Officer

**Job Scopes**: - Responding to customer complaints to achieve high customer satisfaction - Submit customer complaints using the internal system - Provide solutions to customers' complaints - Respond to customer related queries on social media - Provide VIP services to major customers and maintain customer relationships **Requirements**: - SPM and above -...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**Responsibilities**: - To execute and control of overall Call Center’s daily operations. - To ensure “Stock Inventory Control” is conducted either daily or weekly. - To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services. - To ensure indoor / outdoor 24/7 breakdown service is...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists (Mandarin Support),** providing unrivalled support to clients within the dynamic...

Responding to customer complaints to achieve high customer satisfaction Submit customer complaints using the internal system - Provide solutions to customers' complaints Respond to customer related queries on social media - Provide VIP services to major customers and maintain customer relationships -...

As a Customer Service Trainer, you'll play a vital role in shaping our customer service team into a well-oiled, empathy-driven machine. You'll be responsible for designing and delivering training programs that equip our representatives with the skills and knowledge they need to provide exceptional service to our customers. **Here's a glimpse of what you'll...

**Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. We expedite our provisions in freight services, custom clearance, transportation arrangement, warehouse arrangement, and other wide range of value added logistics...

**Responsibilities**: - To execute and control of overall Call Center’s daily operations. - To ensure “Stock Inventory Control” is conducted either daily or weekly. - To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services. - To ensure indoor / outdoor 24/7 breakdown service is...

2. Explain to customers the services provided by Prisma Laboratory (M) Sdn Bhd. 3. Receive and process orders on behalf of customers in an efficient and accurate matter after ensuring details are correct, as well as providing order status updates. 4. Create and maintain job/sample tracking and ensure results/reports are out on time. 5. Upload invoices...

**Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...

_**JOB DESCRIPTION WILL LET YOU KNOW DURING INTERVIEW **_ **Salary**: From RM2,500.00 per month Schedule: - Monday to Friday - On call Supplemental pay types: - Commission pay - Overtime pay **Education**: - Diploma/Advanced Diploma (preferred) **Experience**: - Customer Care Specialist: 1 year (preferred) **Language**: - English (preferred) -...

**Company Overview** The company is a one-stop solution total logistics service provider that provides clienteles with hassle-free experience when it comes to shipping or logistics matters. **Responsibilities**: - Represent company’s clientele on shipping and logistics matters - Expedite import and export shipment matters. - Expedite break bulk,...

Key Requirements: - At least 1 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...

Key Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...

**Job Highlights** - Competitive remuneration package and benefits - Excellent opportunities for career development - 5 days working - Dynamic and collaborative work environment **Responsibilities** - Proactively establishing lines of communication with customers - Manage orders and be responsible to develop, establish and secure strong customer...

**Company Overview** The company is a B2B logistics platform provider. **Key Responsibilities**: - Conduct comprehensive training sessions for new and existing customers on how to use the logistics software. - Develop and maintain training materials, including user manuals, video tutorials, and FAQs if needed - Provide ongoing support to customers,...

Key Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...

Key Requirements: - At least 2 years working experience in freight, forwarding or customer services - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade department/function will be an added advantage. - Ability to multi-task and meet tight deadlines. - Able to work independently...

**Responsibilities**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. - To exceed customers expectation in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Requirements**: -...